March 23 - 26, 2020
Rosen Shingle Creek, Orlando, FL
Jeff Machols, VP, Head of Continuous Improvement at Voya
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Jeff Machols

VP, Head of Continuous Improvement

Workshops & Master Classes Day One: Tuesday, March 12th, 2019

Tuesday, March 12th, 2019

3:10 PM PANEL: Beyond the Buzz: Use Cases on Reshaping the Value of Shared Services with AI, Machine Learning & Cognitive Computing

Digitalizing and automating processes is the new normal for SSOs looking to add value and maintain a competitive edge in this 4th Industrial Revolution. Well beyond the proof of concept of RPA, we are focused now on scaling up, enhancing the CX and layering in AI to take RPA to new heights. We're even starting to see use cases of Machine Learning & Cognitive Automation in shared services. In this session, participants will:
  • Hear how several SSOs are applying RPA, AI and other forms of advanced automation to SS processes
  • Compare examples of where tech implementation fails and succeeds
  • Examine where SSOs benefit the most quickly and obtain the greatest ROI
  • Overcome resistance to change and gain buy-in

Check out the incredible speaker line-up to see who will be joining Jeff.

Download The Latest Agenda