March 23 - 26, 2020
Rosen Shingle Creek, Orlando, FL

Karla Younger


VP, HR Shared Services
Coca-Cola Company

Pre-Conference Site Tour Day: Monday, March 11th, 2019

Monday, March 11th, 2019


1:00 PM Coca-Cola: Into The World of HR Intelligent Automation and Beyond

In 2009, Coca-Cola Enterprises opened a North American HR SSC. In 2010, it was acquired by The Coca-Cola Company amid company integration work to create a new business unit –Coca-Cola Refreshments. Now, after further internal company transformation, the HR SSC is part of a multifunction business service providing support to Coca-Cola franchise bottlers.

The HR SSC has over has 200 employees and has put a focus on chatbots, robotic process automation and artificial intelligence to improve the employee experience, while continuing to drive process and technology improvement.

This is an exciting opportunity to see firsthand how Coca Cola is using automation within HR processes.

During this site tour, participants will explore:
• The Employee Contact Center
• Personnel Administration
• Payroll Operations
• Talent Acquisition
• HR Support (includes knowledge content and business process management solution)

Hosted By: Karla Younger, VP, HR Shared Services, Coca-Cola

Limited to the first 70 people.

Day Two: Wednesday, March 13th, 2019

Wednesday, March 13th, 2019


6:25 PM The Results Are in! Meet the Most Admired SSOs in the World

Are you maximizing your shared services organizations metrics? Shared services have always been focused on monitoring KPIs and keeping close tabs on industry benchmarks and “best-in-class”. However, practical application of all those numbers is different, and it can be a challenge to know if you are even evaluating the right numbers. This session will explore practitioner insights from SSON’s 2018 “Most Admired SSOs” to derive what real business benefits can be driven from crunching the aggregated data of their peer set and beyond, key early journey compass-setting, how to normalize data collection as you mature, and using roadmap forecasting to establish a baseline for simulating future data for comparison.

Check out the incredible speaker line-up to see who will be joining Karla.

Download The Latest Agenda