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Take Your Shared Services Organization into this New Decade

March 23 - 26, 2020 | Rosen Shingle Creek, Orlando, FL

Laurence Collins

Managing Partner Digiworkz

Laurence is a future of work specialist and leader of Digiworkz - an accelerator for disruptive technologies, innovative entrepreneurs and progressive enterprises that are shaping the fourth industrial revolution. Previously, he has led global teams in BPO, workforce analytics, digital HR and built his own disruptive A.I. start up.


His focus today is on helping organisations to identify and adopt new approaches to workforce optimisation that help create thriving enterprises. Underpinning this is the way in which digital solutions are used to drive improvements in productivity, performance and customer experience. Key to this is the augmentation of humans and machines as automation becomes a more pervasive aspect of our working environments.


In his career Laurence has pioneered the application of A.I.powered analytics to support more effective workforce planning, resourcing, team effectiveness and skills development. He has also overseen the delivery of major transformation programmes involving GBS and Shared Service adoption of cloud technologies, new operating models and innovative workforce designs. He is a previous winner of the MCA HR Consultant of the Year.

Conference Day One:Tuesday, March 24th 2020

Tuesday, March 24th, 2020

10:45 AM How to Unleash Innovation through Startups

From the way in which startups think about problems to the way in which they tirelessly strive to improve their solutions, there are many aspects of the innovation lifecycle that progressive enterprises are learning to optimize by watching and collaborating with startups. New technology, ecosystems, user experience and data analytics represent just some of the domain areas if start up expertise that business leaders are infusing into their own operations. This workshop provides examples of areas and use cases where startups are helping to unleash innovation.

During this workshop attendees will learn how to:
  • Drive faster innovation adoption
  • Change behaviors
  • Reframe risk
  • Increase business value
  • Future proof the enterprise
Tangible Takeaway: Leave this session with solutions that accelerate both the adoption and successful outcomes associated with innovation.

Hosted by Digiworkz

Conference Day Two: Wednesday, March 25th 2020

Wednesday, March 25th, 2020

4:10 PM Panel: Startups & The Future of Work: How to Tackle the Disruption Impacting Work, Workforces and Workplaces

SSOs planning a Future of Work program are faced with a myriad of transformation options. To ensure long term success for an Enterprise’s transformation program and overall sustainability, leaders must understand the complexity of workforce transformation at every stage, from strategy development and incubator performance through to innovation adoption management. Join us for an engaging discussion as we explore the Future of Work Market & Disruptors and discuss specific challenges and opportunities for SSOs embarking on workforce and workplace transformation journeys.

Check out the incredible speaker line-up to see who will be joining Laurence.

Download The Latest Agenda