March 23 - 26, 2020
Rosen Shingle Creek, Orlando, FL
Sudan Anduze, Senior Director of Operations Technology at Fannie Mae
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Sudan Anduze


Senior Director of Operations Technology
Fannie Mae

Day Two: Wednesday, March 13th, 2019

Wednesday, March 13th, 2019


3:35 PM Customer First: Leveraging Front Office CX Strategies to Boost Back Office Service Levels

Developing a pleasant experience for customers should be at the center of every decision that is made. However, identifying what issues get prioritized can sometimes get derailed by other issues that arise. So, SSOs must expand, standardize, diversify and create new offering all at the same time.
In this session, participants will:
• Examine pitfalls project-based efforts around elevating customer experience
• Identify the proper channels for customers to improve the customer experience process
• Outline ways to engage the entire organization towards improvement and problem solving
• Evaluate ways to leverage front office strategies to boost back office service levels.

Check out the incredible speaker line-up to see who will be joining Sudan.

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