Value Proven. Every Day.

Off Onsite Pricing - Excludes SSON Data Plus Pass and A-La-Carte Options
Earn Up To 24.5 CPE Credits!
Rosen Shingle Creek, Orlando, FL | March 23 - 26, 2020

Sumit Mitra

CEO Business Services Tesco

Dr. Mitra is a multinational senior executive and board member with expertise in strategizing and building global business service for FTSE top 20 organisation. A strategic thinker, experienced in leading organizations to achieve business turnaround by executing complex strategic plans across multiple geographies through his unique ability to join the dots in a multinational environment. Sumit has led diverse and global workforce across multiple geographies and managing P&L in excess of £0.5bn.


Dr. Mitra is currently the Chief executive officer for Tesco PLC’s Global Business Services division and a board member of Tesco in India. Tesco is the largest retailer in the UK. Tesco PLC has c28% market share and the 3rd largest in the world in terms of profit with a revenue of c£59bn serving 79million customers every week, in 4500 plus stores across 9 countries and online with 460,000 colleagues worldwide.


Before Tesco, Dr. Mitra was the Managing Director of British Telecom (BT), where he conceptualized and executed BT’s global business services (GBS) model with direct responsibility for 10,000 plus employees across 9 countries and several 3rd party vendors.
Sumit led BT GBS to one of the top 25 best employers in India and Budapest as the best shared service centre in Europe.


Dr. Mitra is passionate about employer branding, people and helping teams succeed by
leading and creating a culture that inspires people to strive for excellence. He believes in
taking people along and creating an environment that delivers measurable business
outcomes which generates shareholder value.


Dr. Mitra studied in Scotland and has a Bachelor of medical science degree and a Master’s in
Business Administration. He has completed the Global Strategic Management programme
from Harvard Business School in Boston and has received an honorary doctorate (Honoris
Causa) in management excellence.


Dr. Mitra loves sports. He holds a cricket coaching diploma from the England & Wales Cricket
Board and is an expert in martial arts. He is a passionate Manchester United supporter, loves
traveling and enjoys spending time with his two daughters.

Conference Day Two: Wednesday, March 25th 2020

Wednesday, March 25th, 2020

2:20 PM “Service” Organizations are History: Creating Partnership Powered Operations

The problem with our current models, with the terms “SSO” and “GBS” is that, by using the term service they both reinforce the idea of “us and them”, and of service provider vs. client. Shouldn’t we all be playing on the same team?

In this session, hear how a pioneering organization has transcended the concept of customer service, instead creating integrated and valued business partnerships within its organization. Discover how it has broken down internal silos, the challenges to true partnership and top tips for being recognized as an integral part of its business.

Check out the incredible speaker line-up to see who will be joining Sumit.

Download The Latest Agenda