Sumit Mitra

CEO Tesco Global Business Service Tesco
A multinational senior executive and board member with expertise in strategising and building global business service for FTSE top 20 organisation.

Dr. Mitra is currently the Chief Executive Officer for Tesco PLC’s Global Business Services division and a board member of Tesco in India.

Conference Day Five: Friday, September 4th, 2020

Friday, September 4th, 2020

11:30 AM TRACK A: GLOBAL BUSINESS SERVICES: REWIRING THE BUSINESS MODEL POST-COVID 19

The problem with our current models, with the terms “SSO” and “GBS” is that, by using the term service they both reinforce the idea of “us and them”, and of service provider vs. client. Shouldn’t we all be playing on the same team? In this session, hear how a pioneering organization has transcended the concept of customer service, instead creating integrated and valued business partnerships within its organization. Discover how it has broken down internal silos, the challenges to true partnership and top tips for being recognized as an integral part of its business.

Check out the incredible speaker line-up to see who will be joining Sumit.

Download The Latest Agenda