HR is evolving, and it’s happening alongside the evolution of the workforce. In short, 2018 is the year of talent and the technology needed to find, develop, engage and retain it.
Workers are increasingly more attracted to independent work, the gig economy, employee engagement and employee experience. The impact of those changes has created a real struggle for people in human resources. In response, HR professionals are changing the way they hire employees, train them and manage them and all of this is related to the disruption of HR technology.
The past couple of years have shown a clear trend away from transactional, human-based work and towards knowledge-driven activity enabled by data and automation. Yet, and despite the anxiety unleashed by “robotics”, this has not translated to obvious job losses. Instead, SSOs are developing new competencies, leveraging Centers of Expertise, and taking on growth without adding headcount by expanding into new services and geographies.
This year's report is broken into five core areas that guide modern Shared Services:
The role of today's Finance lead is about far more than cost-effective processing, cash management and control. Over the past two decades, the Shared Services and Outsourcing Network (SSON) has tracked the evolution of Finance to what is today a data-driven and intelligence-enabled seat of decision-making. And while not every organization is there yet, the trend across enterprises is pointing in the same direction.
The question presents itself, therefore: How do CFOs set their targets, today? How do they define their roles in the digital enterprise? What is their value-add, as financial processing falls into line?
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Take a look at this interactive report based on SSON's 2018 market report! Learn about the strategies and knowledge services from more than 180 shared services executives in this exclusive report.