Main Conference Day Two: Wednesday, 25 September 2019
Wednesday, September 25th, 2019
Imagine a world where you were able to square the circle between customer service, colleague engagement and keeping your shareholders happy with re-engineering? Self service, efficiency and speed. This session will talk about how we use a suite of different technology capabilities with
process redesign to create outstanding customer service, efficiency, capacity and enhanced control.
• Hear how American Express developed a next generation customer journey that is driven by quick and convenient experiences regardless of the channel of choice
• Learn how to develop a customer friction point analysis
• Hear how the integration of Chat Bot technology, Intelligent Automation and interface with enterprise procurement improves customer experience and efficiency