September 23 - 26, 2019 | Scottsdale, Arizona

Lisa Larson


VP, Shared Services
AMN Healthcare

Pre-Conference Workshops and Conference Day 1 | Tuesday, September 24, 2019

Tuesday, September 24th, 2019


3:50 PM Navigating the Balance of the Human and Digital Workforce

There is still a fear amongst human workers that robots will take their jobs. The reality is
that robots are taking jobs, but there is an evolution happening to the way work is done.
The result is that shared services stakeholders must figure out a plan for their human
workforce that have real human needs.

In this session, participants will:
• Explore the restructuring of jobs as a result of automation
• Evaluate how to balance the needs of human workforce and the need to save your organization money in order to stay competitive
• Discuss upskilling strategies to advance the next generation of shared services talent

Main Conference Day 3 | Thursday, September 26, 2019

Thursday, September 26th, 2019


9:30 AM Understanding the True Cost-Benefit Ratio of Outsourcing, Insourcing and Nearshoring

The nature of shared services work is changing. From billion dollar global enterprises to smaller enterprises, the strategies for working with BPO providers are in flux. Most are in the midst of renegotiating their service contracts, figuring out what work they can bring in-house, identifying what makes sense to move back closer to the enterprise, and trying to figure out what role technology plays in the discussion.

In this session, participants will:
• Explore how contracts are changing with BPO providers
• Evaluate the nature of work that is coming back into the organization
• Identify how organizations are balancing outsourcing, in-sourcing and near-shoring changes

Check out the incredible speaker line-up to see who will be joining Lisa.

Download The Latest Agenda