In this session learn how to
• Utilizing your SSO dept as a centralized office for information that demands corporate-wide distribution.
• Making SSO the first point of contact for users and/or vendors.
• Troubleshoot and escalate issues to the correct department.
• Train personnel to ensure quality, best practices and corporate procedures are followed and improved overtime.
• Improve efficiency across all platforms with hands-on practice and building a strong team by utilizing each person’s unique abilities and talents
• Cross train in overall dept knowledge base and drill-down for backups.