Saurabh Arora

Global O2C Head A.P. Moller Maersk

Thursday 27th May, 2021

Thursday, May 27th, 2021

2:00 PM INTERACTIVE PANEL DISCUSSION WITH Q&A: Make Exceptional Customer Experience your Competitive Edge

While services are becoming more digitized and automation speeds up processing, customers’ and the business expectations are shifting, too. This means GBS leaders need to be more attuned to your customers’ needs as well as their expectations/

Call it customer-centricity, co-habitation or simple, old-fashioned partnering. The lines between ‘servant’ and ‘customer’ have blurred. SSOs now represent the smarter partner – the one that has time to dig deeper into data and trends, while the business is free to focus on its core.


The panel will explore the ideas, solutions, challenges and benefits for truly accelerating your customer experience in 2021 and beyond.


  • Move from pockets of customer service champions, to customer-centricity integral to company culture
  • Make customer excellence apart of your key objectives and transformation strategy
  • Building a change and continuous improvement ready workforce that can quickly respond to customer needs
  • Treating employee experience with a similar approach to customer experience

Check out the incredible speaker line-up to see who will be joining Saurabh.

Download The Latest Agenda