25 - 26 June, 2019
New World Beijing Hotel, Beijing, China


8:00 am - 9:00 am Registration and Morning Refreshment

9:00 am - 9:10 am Opening Remarks from Chairperson

Culture and Change Management

9:10 am - 9:50 am 增加人才的核心竞争力,以助力共享服务中心从“支持中心”到“价值中心”的转型


Michelle Han, Head of FSSC at Schneider Electric施耐德电气

Michelle Han

Head of FSSC
Schneider Electric施耐德电气

9:50 am - 10:30 am 案例分析:共享服务中心如何为传统工业创造价值

Wang Winson, Head of Business Service Center at Huaxin Business Service Centre华新水泥

Wang Winson

Head of Business Service Center
Huaxin Business Service Centre华新水泥

10:30 am - 11:15 am Panel Discussion: Embracing Customer-Centricity for your Shared-service Transformation 沙发论坛:将“客户第一”贯彻在共享服务中心的转型过程中

-Map the customer journey at your SSOs
-Business Strategies, human-focused models and data management to drive user experience
-Understand the KPIs of your customer journey, including Customer Satisfaction, Net Promoter Score, First Call Resolution, Employee Engagement
Wu Tony, Head of HRSSC at CreditEase 宜信

Wu Tony

Head of HRSSC
CreditEase 宜信

11:15 am - 12:00 pm Morning Refreshment and Networking Break

Topical Roundtable

12:00 pm - 1:20 pm How can you leap frog the early stages of SSO through automation? 如何通过自动化来快速实现SSO的转型和成熟

Joe Liu, Head of SSC at DHL

Joe Liu

Head of SSC

12:00 pm - 1:20 pm Partnering with BPOs for Cost-efficient Operation 和业务流程外包组织合作,降低成本,提高效率

12:00 pm - 1:20 pm Communicating the Value of Your SSO for Management Buy-in 关于共享服务中心的未来价值提升,和管理层建立共识,以得到更多支持

12:00 pm - 1:20 pm Getting your Basics Right 将HR共享服务中心的地基打牢

Frank Zuo, HR SSC and E-HR Expert at HR SSC and E-HR Expert

Frank Zuo

HR SSC and E-HR Expert
HR SSC and E-HR Expert

12:00 pm - 1:20 pm Moving from ‘Cost Centres’ to ‘Revenue Generators’ 从“成本中心”转型到“利润中心”的转变历程

Thomas Hung, Vice President, Group Finance Shared Services at Shangri-La 香格里拉酒店集团

Thomas Hung

Vice President, Group Finance Shared Services
Shangri-La 香格里拉酒店集团

12:00 pm - 1:20 pm Developing a Center of Excellence at Your SSO 在您的共享服务中心中建立“专家中心”

12:00 pm - 1:20 pm Creating Unparalleled Customer Experience at your SSO 在您的共享服务中心建立无与伦比的客户体验

12:00 pm - 1:20 pm Don’t Just Lose Your Data, Turn It Into a Gold Mine! 不要浪费到您的数据,将它转变为有价值的金矿

1:20 pm - 2:20 pm Lunch & Networking Break

Transitioning to Smart SSO

2:20 pm - 3:00 pm Case Study: Optimising Process Efficiency through IT System Integration 案例分析:通过IT系统的整合,提升运营效率

-How can you upgrade your delivery model and management control?
-Build a smart router for system integration to simplify connection between different systems
-Create a “Platform Mindset” to achieve 1+1>2 positive feedback
-Provide real-time customized information to management team and external parties
-Constantly benchmark & drive best practices to bridge the gap between traditional SSO
and strategic partner
Wei Xu, GM of FSSC at FOSUN 复星

Wei Xu


3:00 pm - 3:40 pm Case Study: Digitizing Your FSSC by starting from claiming process案例分析: 以费用报销为切入点,不断智能化共享服务中心

-What are the common pain-points during the implementation?
-Solve the problem of multivendor, multi-lingual and multi-format invoice processing
-The first bot will come late while the following will be easy
Helen Wang, Head of FSSC 财务共享总监 at Opple Lighting 欧普照明

Helen Wang

Head of FSSC 财务共享总监
Opple Lighting 欧普照明

3:40 pm - 4:20 pm Revolutionising Your Shared Service Operation with Data Analytics 利用数据分析来全面改革您的共享服务中心

-Shift from a low-cost operation centre to a high-value GBS
-How are SSOs moving up the analytical value chain?
-Can intelligent automation and analytics be a game changer in creating long term value?
Even She, Head of SSC at Bolloré Logistics

Even She

Head of SSC
Bolloré Logistics

4:20 pm - 4:30 pm Closing Remarks from Chairperson & End of Summit