Caroline Basyn

Global Chief Information Officer and Global Business Services Officer Mondelez Business Services

Week 1 Tuesday, 8th September: Keynotes (Free to Attend)

Tuesday, September 8th, 2020

10:15 AM How are leading GBS and Shared Services Centres rebuilding and reinventing in the post COVID-19 era

Today’s companies compete at the level of ability to change and the speed of it. Industry wide transformation are taking place on daily bases. How are sharing services and GBS organisations supporting business strategies and leading these transformation are not only critical to shared services organisations but to the entire company. Hear from top level GBS and shared services leaders on strategies and tactics that they are implementing to drive this:

·        Connecting and aligning with the mothership vision

·        Building the process backbone for the company to set the foundation for transformation

·        Establishing shared services as the next-generation incubator for digital, automation and AI capabilities

·        Becoming the data hub and nerve centre to support business strategy decision making

·        Becoming the talent incubator: Developing and exporting talent to other areas of business 

Week 2 Tuesday, 15th September: EY GBS Leaders Summit (Invite Only)

Tuesday, September 15th, 2020

4:15 PM EY GBS Executive Exchange: Gap between a ‘green’ KPIs and customer (dis)satisfaction – how to manage perception?

Join this Thought Leader vs Challenger Discussion to benchmark and share experiences (Limited to 25 GBS Leaders)


Check out the incredible speaker line-up to see who will be joining Caroline.

Download The Latest Agenda