Florence Mui

Senior Vice President, Head of Global Business Services Philips

Week 2 Tuesday, 15th September: EY GBS Leaders Summit (Invite Only)

Tuesday, September 15th, 2020

3:15 PM Case Study: Philips’ GBS 3.0: An unconventional approach to relaunch Global Business Services

After a stagnated beginning, Florence was brought in from the business side to re-conceptualise and relaunch Philips’ GBS across 70 global markets and functions. Discover how she has approached GBS differently with a strong focus on engagement and performance management:

·        Back to the basics: Developing KPIs and performance infrastructure to build a GBS foundation

·        A proactive approach to reach out to different markets and functions

·        Implement a funnel management model to drive engagement and performance management

·        Driving service excellence through standardisation, automation and waste elimination

·        Focusing on employee experience to develop internal partners

·        Embedding innovation into GBS development

Check out the incredible speaker line-up to see who will be joining Florence.

Download The Latest Agenda