Jeroen van Genuchten is Global lead Robotics within the for Global Center of Excellence for Robotic Process Automation at ING.
Jeroen studied Artificial Intelligence at the University of Amsterdam. After working at the Department of Defence for the secret intelligence service, he joined ING 23 years ago. Starting at IT, he then worked as Wholesale banking product manager, Domestic Bank project manager and Customer Journey Expert. He started working on RPA back in 2010, using software robots for the migration of more than a million customers and their products for the merger of Postbank and ING Bank. Now he is responsible for the Global robotics programme realising impact and making the robots smarter.