Head of AVON GBS, managing Service Delivery through 6 Delivery Centres with 400+ Headcount in captive and outsourced model. Highly experienced in deploying GBS transformation roadmap and operating model so to unlock benefits assumed through business cases.
Customer centric, focused on elevating process performance through Continuous Improvement and Automation.
· Transitioning from a SSC to GBS
· Ensuring and maintaining executive sponsorship for your GBS project
· Developing key capabilities to support your GBS strategy