Chosen by GE CFO..established GE Industrial finance function within Genpact. Led GE Operations in Monterrey, Pudong, Cairo, Budapest & India. 2.3k staff servicing $60B+ assets; ~35% improvement in Quality, 16% productivity..CEO Award 2020 Successfully Led Global Ops Finance, Europe from Conception (2012), creation, centralization & standardization (2013-14) and accountable for Centre (2016-18). Strong brand/NPS via quality & 18% average productivity. Global award for Customer centricity Led Alstom finance-Ops global integration, as part of largest GE Ind. Deal. Integrated 1.2k staff globally, within complex matrix, servicing 90% Alstom revenue. Implemented US GAAP. Planned & delivered >$26M synergies. Executed complex TSA. Led FP&A GE Capital Germany during financial crisis.. helped exceed $65MM NI, $3B ENI & OPEX targets during & post crisis. Developed strategic plans, operationalized targets & partnered with CEO, CFO & Leadership team. CEO Award 2011 Led GE Capital UK Controllership function & delivered £20MM tax savings via US Recs.; UK Local GAAP clean-up- 50+entities; STAT-GAAP & operational controllership. CEO Award 2003
As shared services continue to grow and mature, many companies are operating with a hybrid model with both captive and outsourced teams. It is critical to develop an shared services eco-system to strive for process and service excellence, manage the intricate stakeholder and customer relationships, meanwhile embracing digital and technological innovations for the next level performance. This masterclass will dive deep into the strategies, tactics, challenges and key steps that GE Global Operations has taken in the past 12 months to transition themselves from a captive to such an Eco-system. Join this masterclass and get all your questions answered as Bjorn taking you through their journey:
· Case study: Transitioning from a captive 11,000 person organization to a shared services Eco-system
· Delivering process innovation and service excellence through a central shared services team, 3rd party providers and business specific teams
· What have been the key lessons learned?