The Latin American Shared Services Landscape

Latin America has become one of the largest emerging markets for shared services operations. The market is moving from transactional, human-based tasks to more knowledge-driven activity that is enabled by automation and data. Yet, and despite the anxiety unleashed by “automation”, this has not resulted to obvious job losses. Instead, Latin American shared services organizations (SSOs) are developing new competencies and growing without adding headcount, frequently by leveraging new Centers of Excellence and expanding into new services and geographies.

This Report reveals:

  • The 2019 shared services landscape in Latin America
  • SSO strategies for expansion & productivity improvement targets for the next 12 months
  • Intelligent automation implementation and integration plans (including tools like cognitive solutions, AI, blockchain, intelligent chatbots, machine learning)
  • Five-year objectives for global business services
  • And much more!

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