Collections Reimagined with AI Agents: Melding Operational Efficiency and CX
Discover a Collections Process That Actually Improves Customer Engagement!
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There is often a misconception that installing AI into a customer-facing process risks alienating the customer and harming long-term relationships. But if that AI can provide 24/7 support, adapts to your customers' specific habits, and enables quicker response times, then the customer relationship in fact improves. AI agents such as the revolutionary Carla and Carla Pro are designed to support and empower collectors, so they can spend their time on what really matters. This means not only is the customer’s experience improved, but also the employees, as repetitive tasks and difficult disputes are significantly reduced.
In this exclusive solution demo, we’ll discuss how AI Agents can help overworked finance teams deal with mounting emails, high collections volume, and rising DSO. How AR teams can drive operational efficiency by automating email responses and identifying next steps for collections, taking the guesswork out of collections strategy, and intuiting the most beneficial next steps.
Specifically, the webinar will focus on how AI Agents can be used to:
• Craft automated email responses that continuously learn and improve.
• Generate actionable insights based on tone analysis and historical data.
• Envisage smarter strategies with the use of advanced decision-making tools tailored to collectors' needs
• Prioritize critical matters using tone analysis and adapt to customer habits.
If you’re dealing with common collection problems such as ineffective communication, delayed payments, lack of real-time insight, or high staff turnover, join this session to see how AI can assist you.
Speakers
Claire Roever
Go-To-Market Strategy Leader
FIS
Claire Roever is a University of Texas-Austin graduate with a foundation in Organizational Psychology. She began her career at a startup specializing in executive coaching for private equity and venture capital firms, where she honed her ability to translate behavioral insights into leadership impact. She then transitioned into cloud-based ERP sales, gaining hands-on experience in solution driven selling and client engagement. Today you can find Claire leading go-to-market strategy at FIS for Revenue Optimization with the Automated Finance suite. She has helped share positioning and launch plans for complex solutions, blending strategic insights with storytelling.
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