How SocGen Won a Government Award for Excellence in Supplier Management

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Tuesday, November 01, 2016
11:00 AM - 12:00 PM EDT
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Société Générale Learned to Go “Back to Basics” to Win with Supplier Network Case Management

While many organisations still struggle with email as their primary channel for supplier communications, new technologies offer far more integration and a more ‘animated’ procure-to-pay engagement through a supplier portal.

SocGen, today, is recognized for its excellence in supplier management (the French Government has acknowledged its best practices). Not long ago, however, it was a different story, with inefficient supplier management damaging both its brand and its supplier relationships. Senior management recognized this as a ‘burning platform’ and demanded change.

Today, with the help of Neocase Software’s Finance service delivery tool, SocGen is not only paying its suppliers on time but has introduced self-service so suppliers can get answers quickly; greater transparency means the bank can identify VIPs; and improved visibility means SocGen can actively leverage discounts where these are available. 

Its ‘single point of entry’ strategy is leading the way, and dashboards like the one below represent state-of-the art supplier management:

 chart socgen

Join this webinar to find out how you can benefit by upgrading your P2P process to:

  • deliver a better quality of service
  • manage activity faster
  • leverage root cause analysis
  • improve communications and access customer history easily

In this webinar, Sonia Lemaire, responsible for the P2P Contact Centre, will explain how one of the world's largest banks turned about its supplier relationships by establishing a single Point of Contact, and thus relieving Accountants of repetitive, mundane tasks. Today at SocGen, Finance staff dedicate their time to the things that really matter.

Find out more – register now.


Sonia Lemaire
Manager P2P Contact Center
Société Générale

Sonia Lemaire has 15 years of experience in accounting. She joined Société Générale 12 years ago and took the responsibility of the P2P contact center three years ago. She was directly involved in the choice and implementation of the financial service desk solution.

James L. Watson
Product Marketing Director
Neocase Software

Jim Watson is currently the Director of Product Marketing at Neocase Software. Jim has 25 years of experience helping organizations automate business processes and reduce operational costs through information systems. His particular focus has been on the implementation and use of Customer Relationship Management and Customer Service solutions to improve the customer experience while reducing the cost of service delivery.

Barbara Hodge
Global Editor
Shared Services and Outsourcing Network – SSON

Barbara Hodge is SSON's Global Editor and has been with the organization since 2000, having joined to launch Shared Services News (remember hard copy magazines?). She is now responsible for SSON's online portal content, including industry reports, case studies, surveys, interviews, etc – as well as everything else that makes SSON the most trusted space for practitioners from around the world. 
Barbara uses her extensive industry knowledge and connections to provide a unique perspective on the latest trends and developments across the SS&O landscape. She is the voice of, SSON’s online content portal, and she regularly conducts interviews with key industry figures to ensure SSON is a one-stop shop for shared services and outsourcing resources.
Prior to joining SSON, Barbara was Editorial Director at Armstrong Information, a London-based specialist publishing firm, with responsibility for launch and editorial content management for a number of management journals, including corporate communication, change management and business process reengineering. She started her career with Deutsche Bank Capital Markets in London, back in the days when investment banking seemed the cool place to be.

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