How SocGen Won a Government Award for Excellence in Supplier Management
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Société Générale Learned to Go “Back to Basics” to Win with Supplier Network Case Management
While many organisations still struggle with email as their primary channel for supplier communications, new technologies offer far more integration and a more ‘animated’ procure-to-pay engagement through a supplier portal.
SocGen, today, is recognized for its excellence in supplier management (the French Government has acknowledged its best practices). Not long ago, however, it was a different story, with inefficient supplier management damaging both its brand and its supplier relationships. Senior management recognized this as a ‘burning platform’ and demanded change.
Today, with the help of Neocase Software’s Finance service delivery tool, SocGen is not only paying its suppliers on time but has introduced self-service so suppliers can get answers quickly; greater transparency means the bank can identify VIPs; and improved visibility means SocGen can actively leverage discounts where these are available.
Its ‘single point of entry’ strategy is leading the way, and dashboards like the one below represent state-of-the art supplier management:
Join this webinar to find out how you can benefit by upgrading your P2P process to:
- deliver a better quality of service
- manage activity faster
- leverage root cause analysis
- improve communications and access customer history easily
In this webinar, Sonia Lemaire, responsible for the P2P Contact Centre, will explain how one of the world's largest banks turned about its supplier relationships by establishing a single Point of Contact, and thus relieving Accountants of repetitive, mundane tasks. Today at SocGen, Finance staff dedicate their time to the things that really matter.
Find out more – register now.
Sonia Lemaire has 15 years of experience in accounting. She joined Société Générale 12 years ago and took the responsibility of the P2P contact center three years ago. She was directly involved in the choice and implementation of the financial service desk solution.
Phone: +1 904 824 3631