Why Sales Orders Get Stuck - and What Smart Companies Are Doing About It

The Strategic Role of Agentic AI in Sales Order Management


This webinar will take place on:
23 September, 2025
10:00 AM - 11:00 AM EDT


Sales order processing sounds simple - until it isn’t. Manual corrections, unmatched catalogues, and delayed payments cost companies millions and stall transformation. This webinar, co-hosted by EY and Hypatos, takes you inside the real-world complexities of O2C and shows how agentic AI is helping global shared services organizations fix their most broken processes.

Based on field insights and client experiences, this is a practical look at how to modernize at speed.

  • How to identify where orders get stuck (and why)
  • Deep dive: AI-powered document understanding in practice
  • Hybrid intelligence: Knowing when AI needs a human assist

Speakers

Andreas Muzzu
Financial Accounting Advisory Services (FAAS) Innovation/Digital Lead
EY

Andreas serves as the Global & EMEIA Finance Optimization Cluster Leader for EY Financial Accounting Advisory Services, where he manages a client-centric team supporting CFOs and their finance functions in all aspects of controllership and financial planning and analysis (FP&A) with a strong emphasis on process improvement and digital enablement. Since the CFO´s role is evolving into a more value-oriented task, Andreas firmly believes that mid-term digitalization, automation, data and process analytics, and system improvements lie at the heart of an organization's finance transformation journey. Andreas himself is currently heavily involved in enhancing proprietary EY solutions and third-party software in finance with (Gen) AI technologies. Andreas is a regular speaker on Finance optimization topics at various client events and universities.

Luca van Skyhawk
CRO
Hypatos

Luca van Skyhawk stands at the intersection of finance, technology innovation, and operational process excellence, dedicating over a decade to transforming financial operations through artificial intelligence and automation. His career has been marked by significant contributions to both multinational corporations and innovative startups, notably at Hypatos, where as Chief Revenue Officer, he plays a crucial role in driving growth and strategic partnerships. His efforts have been central to enhancing business processes and efficiency on a global scale.

Sally Fletcher
Global Managing Editor
SSON Digital

Sponsor