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How to Develop the Right GBS Skills and Build a Winning Team

This FREE webinar was recorded on:
Wednesday, November 30, 2016
09:30 AM - 10:30 AM EST
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As the trend from function-specific business services continues to integrated Global Business Services (GBS), keeping your talent and skills profiles up-to-date will be a key driver of success. Increasingly, work will be less about transactions and more about knowledge. At the same time, understanding new technologies and recognizing opportunities for data analytics will become part of everyone’s role.

Learning and development, in particular, become imperative to cultivating a high-performing team with a GBS mindset. To date, few GBS organizations are focusing on developing, deploying and sustaining these specialist skills – even though The Hackett Group research identifies the ability to attract and retain qualified personnel as the #1 factor impacting GBS performance

This webinar will explain how to design a truly effective talent management strategy specifically for the GBS environment (even if you are not GBS, these tips are valuable), and provide the kind of career paths that attract top quality staff.

Please register now to learn how to close the GBS talent-management gap. 



Philip King
Associate Partner and Shared Services Global Solution Leader
Atos Consulting

Philip King is Associate Partner and Shared Services Global Solution Leader for Atos Consulting (part of Atos Origin, an international technology services company.) He is a well-known speaker and presenter in the shared services community, and an author of many articles on shared services. Now a consultant in shared services feasibility, design, implementation and optimization, he has had first hand experience of Shared Services leadership in both industry and a variety of interim roles.


Barbara Hodge
Global Editor
Shared Services and Outsourcing Network - SSON

Barbara Hodge is SSON's Global Editor, and has been with the organization since 2000, having joined to launch Shared Services News [remember hard copy magazines?]. She is now responsible for SSON's online portal content, including industry reports, case studies, surveys, interviews, etc – as well as everything else that makes SSON the most trusted space for practitioners from around the world. 
Barbara uses her extensive industry knowledge and connections to provide a unique perspective on the latest trends and developments across the SS&O landscape. She is the voice of, SSON’s online content portal, and she regularly conducts interviews with key industry figures to ensure SSON is a one-stop shop for shared services and outsourcing resources.
Prior to joining SSON, Barbara was Editorial Director at Armstrong Information, a London-based specialist publishing firm, with responsibility for  launch and editorial content management for a number of management journals, including corporate communication, change management and business process reengineering. She started her career with Deutsche Bank Capital Markets in London, back in the days when investment banking seemed the cool place to be.

Phone: +1 904 824 3631