Empower Employees, Get Results, Repeat: Leading a Modern HR Shared Service Center

Business drivers are key to aligning internal HR operations and can open the door for digital transformation within the organization.

This FREE webinar was recorded on:
11:00 AM - 12:00 PM EST

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It seems counterintuitive, but an HR shared services model is able to bring HR closer to employees - when it's done right.

Whether you’re building an HRSSC, optimizing your existing HRSSC, or looking for technologies to help automate and scale global HR operations, you’ll want to hear from this experienced panel of HR Shared Services leaders as they discuss:

  • Building a business case, including key benchmarks and KPI’s
  • Evaluating HR Service Delivery technology - what to look for
  • Aligning your HRSSC operations to business drivers (e.g. Mergers and Acquisitions, Changes in Global regulations like the GDPR)
  • Creating HR agility, scaling operations, and driving organizational change
  • Keeping a focus on modernizing and improving the employee experience

Register to hear the modern best practices that will ensure your HR Shared Service Center is a success, making your HR team, your executives, and your employees happy and productive.

Amber Powell Human Resource Information Security (HRIS) and HR Service Center Leader The University of Texas System

Amber is Senior HR Analyst with over 10 years of progressive and diverse Human Resources experience to include HRIS technology, recruiting, training and development, payroll, leave and benefits administration and employee relations.  She is experienced with public, private and non-profit industries, including higher education holding a solid understanding of human resources, business operations in various corporate and non-corporate environments.  Amber is catalyst in implementing positive change and identifying strategic opportunities while exhibiting exceptional communication, problem solving, technical, resource management, and leadership skills.  She is a proven leader in driving change, and accomplished at championing corporate values, vision and mission.

Clive Bolton HR Project Manager Travelex

Clive currently serves as the HR Project Manager at Travelex, a market leading global foreign exchange business. He is responsible for delivery and change management for HR products, Global Payroll optimization and HR Shared Service Centre (Mumbai) to deliver continued value to the global business. Clive’s previous roles include People Strategy and Operations Manager, Senior Programme Manager and Senior IT Project Manager for a global healthcare organization as well as an early career in Recruitment.

Nicole Lindenbaum Director of Product Marketing PeopleDoc

Nicole Lindenbaum is the Director of Product Marketing at PeopleDoc. She writes and speaks about HR service delivery, HR technology, digital transformation, and the future of work. With significant experience in enterprise software, Nicole has worked in both HR technology and document management software. 

Nicole holds a Bachelor of Fine Arts from Syracuse University and a Master of Business Administration from Washington University in St. Louis. She lives in Brooklyn, NY.

Rochelle Hood Global Head of Customer Analytics and Research SSON (USA)

Rochelle Hood serves as Global Head of Customer Analytics and Research for SSON where she is responsible for enhancing member value and experiences. 

Rochelle has managed operations and led projects in multiple disciplines including shared services, call center operations and information services. She is a certified Project Management Professional (PMP) attaining her credentials from the Project Management Institute and is a Lean Six Sigma Green Belt. Rochelle holds a BSc in Accounting and a Masters in Business Administration. Rochelle’s professional experience includes project management, process excellence and service delivery roles at IBM, QVC and companies in the defense contracting industry.

Phone: +1 321 574 8823
Email: rochelle.hood@ssonetwork.com