Elevating Employee Performance and Engagement with Analytics and Automation

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This FREE webinar was recorded on:
September 30, 2020
10:00 AM - 11:00 AM EST

We live in a world where there is an abundance of data and information. But, there’s not always a clear path to how we can use the information to better individuals and teams.  We are going to change all that and it starts with this webinar.  Join this session to see a use case sample and learn:

  • How to structure accumulated analytics and some built in automation to derive useful information
  • How this information can be used to help managers and individuals better target activities and coaching efforts that lead to exceptional performances and engagement
  • Learn to measure employee engagement, based on content preparation or focus by the employees
  • Learn to see the interrelatedness performance, coaching and engagement, and apply actions that impact one or all three

Host:

Rich Correia
Director of Product Marketing
NICE

Rich is a 20-year veteran of contact center technologies. He has been involved with numerous customers across different verticals and regions on using technology to advance them on their journey to meet exceptional service goals. He is a huge supporter of using technology as an enabler for employee engagement and performance, and to ultimately fulfill superior workforce optimization and customer service.

We respect your privacy, by clicking ‘Watch On Demand’ you agree to receive our e-newsletter, including information on Podcasts, Webinars, event discounts and online learning opportunities. For further information on how we process and monitor your personal data click here. You can unsubscribe at anytime.
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