How Intelligent Document Processing is Winning Customers and Lowering Operating Costs
There’s an untapped opportunity to drive performance and enhance your customer experience. This opportunity is document processing, more specifically: figuring out how to extract the valuable data from documents.
The way customers use technology has changed and so have their expectations around service, accessibility and speed. Are you prepared to deliver the innovative, digital customer experience that is so critical to future growth?
The modern operational mantra is, in fact, enterprise digitalization. It’s the only formula for survival, let alone success. Yet, many organisations still compete with manual processes and clunky systems that depend on humans funneling a process forward. This leads to slow responses, errors, expensive remedial work and a poor customer experience that undermines the quality of products and services on offer.
Help is on the way. Intelligent Document Processing (IDP), which combines leading OCR, AI and process automation technologies on a single platform, transforms processes so they operate at digital speed and accuracy.
This webinar, hosted by an insurance industry Digital Transformation executive along with experts from TCG Process will provide:
- Real life case studies demonstrating the value of IDP
- An easy to understand overview of IDP technology and its benefits for business executives
- Research evidence from surveys and interviewing insurance executives
- Steps to drive customer-centric transformation
Speakers:
Bronwyn Kirwan
Chief Sales and Service Officer
Fidelity Life Assurance Company Limited
Bronwyn is the Chief Sales and Service Officer for Fidelity Life and an industry Advisor to TCG. With a background is founding, scaling and leading insurance businesses in mature markets with complex regulatory environments, she worked internationally with Swiss Re for many years and recently the CEO of Swiss Re’s digital insurer ‘iptiQ’ in Australia and New Zealand. Over a 20 year career, she has delivered numerous strategy and transformation projects for various components of the life insurance value chain including automating financial advice processes, digitising direct distribution, operational model redesign, regulatory change and remediation projects. As both an enterprise and business unit leader, Bronwyn’s experience in marrying organisational ambition with digital transformation has equipped her with first hand knowledge of the challenges organisations face when implementing strategic, customer-centric change – and why benefit realisation of such efforts should focus firstly and foremostly around the end consumer.
Jeff Leibovici
Enterprise Sales Director
TCG Process
With 20 years’ experience working with leading Australian organisations automating document driven processes, from the early adoption of OCR to the latest Intelligent Document Processing technologies, Jeff is a digital transformation expert. Jeff leads the TCG enterprise team in ANZ and is engaged with executives and their outsourcing partners to help improve the customer experience, reduce operating costs and ensure regulatory compliance.
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