The HR function is experiencing massive change, evolving away from just delivering policies, processes and cost effective solutions into delivering innovative, agile and digitally-savvy customer experiences. 

This 1-day complimentary event is designed specifically for HRSS leaders. Case studies focus on consumerizing the employee experience, the future of HR Shared Services and AI, and future-proofing your operating model through people, process and technology. 

   

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Agenda

0930 - 1015 US ET / 1430 - 1515 GMT
Using People Analytics to Develop Human Capital Insights
When referring to human resources you sometimes hear the phrase that  people are more than ‘just numbers’ and in this case we are referring to 0’s and 1’s and HR reporting.   Building data analytics capabilities in HR Shared Services adds value to its support of enterprise business by providing the insights needed to enrich talent management.  Learn how the Ericsson HR Global Operations team gained greater transparency into its workforce strengths, skill gaps and talent development opportunities through the use of data analytics.

In this session learn how data analytics enables you to:
    • Improve resource management
    • Gain insights to support succession planning and recruiting effectiveness
    • Forecast attrition based on historical trending
    • Examine candidate social behavior as an input culture fit and character
Panelists:
Anshu Gupta – Head of Global People Services, Ericsson
Narendran V R, Head of HR - Technology, Standard Chartered Global Business Services Private Limited


1030 - 1115 US ET / 1530 - 1615 GMT
Pervasive Analytics |The BI [Re]volution
In its journey to enable the highest quality patient care AdventHealth turned to data to uncover patterns of human behavior and used those patterns to proactively diagnose and prescribe solutions.

Learn how AdventHealth increased its patient care by:
  • Using technology to move away fro tactical, labor intensive tasks to deliver human-centered service
  • Identifying and development of future-ready talent and competencies as a differentiator
 Presenter:
Brandon Gradeless, Sr. Analyst - HR Continuous Improvement, AdventHealth

1130 - 1215 US ET / 1630 - 1715 GMT
Next Generation HRSS Value Proposition
Rapid adoption of technology, exponential need for change management and dynamic customer expectations means the importance of an enterprise’s human resource is greater than ever.  The HR Shared Services value proposition makeover requires breaking through the paradigm of being the ‘watchdog’ of the business to carefully examining how the team can lead and power the business through a time of significant transformation.    

The panel will explore how the HRSS value proposition is impacted by:
    • Adding Scope to HRSS - factors and considerations by HRSS vs HR Business Partners
    • Relationship and integration between HR and Finance
    • Success in fostering an agile culture of innovation
    • Employee Experience and outcome based performance evaluation
    • Leading adoption of analytics and enabling technologies
Panelist:
Zach Frank, Director of Talent Acquisition Operations and Analytics, Aramark
Nadia Hutchinson, Global HR Operations Director, Kantar
Moderator:  Simon Brown, SSON Columnist and Industry Consultants, Simon Brown Associates


1230 - 1315 US ET / 1730 - 1815 GMT
Strategies for Transforming Human Resource with a Digital Workforce

The Gartner 2019 Future of HR Survey highlights that building critical competencies for the organization and improving employee experience figure in the top three priorities for global organizations. To execute on this business transformation successfully, HR leaders increasingly recognize the value of a Digital Workforce—people and bots working side by side, leading to enhanced employee productivity and innovation.

As the leading provider of RPA and cognitive intelligence solutions, Automation Anywhere offers insights on how organizations are using RPA and AI to put the "Human" back into HR and transform the human resource function. In this session, you'll:

  • Understand what Robotic Process Automation (RPA) is, and what role it plays in Human Resources
  • See the bigger picture of how Automation, specifically RPA, is changing how we work
  • Be able to articulate how RPA can have an immediate positive impact on how you do your job
Presenters:
Nancy Hauge, Chief Human Resources Officer, Automation Anywhere
Forrest Whyte, Sr. Director, HR & TA Technology, Transformation, & Total Rewards, Automation Anywhere
Brought to you by: Automation Anywhere


1330 - 1345 US ET / 1830 - 1845 GMT
How Do You Measure Up?
Learn how SSON Analytics benchmark data can help you compare yourself to HR industry peers.  Discover how the Most Admired SSO's are using metrics and benchmarking to drive growth.   

Presenter:  Naomi Secor, Global Managing Director, SSON
 
1345 – 1400 US ET / 1845 - 1900 GMT           
Chairwoman’s Conference Closing Remarks
Join in as our Chairwoman shares her key takeaways and highlights from the summit.
Conference Chair:  
Rochelle Hood, Global Head of Customer Analytics and Research, SSON

Anshu Gupta

Anshu Gupta

Head of Global People Services

Ericsson

Narendran V R

Narendran V R

Head of HR, Technology

Standard Chartered Global Business Services

Rochelle A. Hood PMP

Rochelle A. Hood PMP

Global Head of Customer Analytics and Research

SSON

Zach Frank

Zach Frank

Director of Talent Acquisition Operations and Analytics

Aramark

Nancy Hauge

Nancy Hauge

Chief Human Resources Officer

Automation Anywhere

Nadia Hutchinson

Nadia Hutchinson

Global Human Resources Operations Director

Kantar

Forrest Whyte

Forrest Whyte

Sr. Director, HR & TA Technology, Transformation, & Total Rewards

Automation Anywhere

Simon Brown

Simon Brown

SSON Columnist and Industry Consultant

Simon Brown Associates

Naomi Secor

Naomi Secor

Global Managing Director

SSON

Brandon Gradeless

Brandon Gradeless

Sr. Analyst | HR Continuous Improvement

AdventHealth

Sponsors & Partners

Got a compelling case study to showcase to our audience? Contact us for more information.

FAQs

How do I join the online conference?

Register above using the form and your login will be emailed to you a week before the event. Your session access links and final agenda will be emailed to you one week prior to the conference.

How much does it cost to attend?

The HR in Shared Services online event is completely free to attend.

Where is it located?

This is an online conference, which means that it can be accessed anywhere in the world through a desktop, laptop, mobile device or tablet.  Audio and presentation viewing is accessed through an internet connection.

Can I access the slides post-event?

All presentations will be available after the conference via the on-demand recording link.   When presenters have also approved for their slides to be available for download they will be made available in the Resource List folder inside the session and also in the digital gift bag post-event.