Making Self-sufficiency Your Core RPA Platform [Case Study: EE]

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Wednesday, February 15, 2017
09:00 AM - 10:00 AM EST
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Last year's headlines caused a lot of panic around the world as they painted a picture of robots edging out humans. The more educated we become, however, the more we realize that scenario does not hold water. Find out how to help your staff recognize the value of their "robo-partners".

The UK’s largest mobile network provider, EE (formerly known as Everything Everywhere, and now part of BT), opted for self-sufficiency in its automation journey. A key first step was to certify its core team on NICE’s automation studio tool, and create a team of experts to build their own in-house capabilities and support the automation needs of their business operations.

From initial project kickoff until today, EE has automated 32 processes across a wide variety of process types, realizing a saving of over 4,000,000 million seconds per month in those 32 automations alone. EE expects to deliver about £1m per year of additional benefits, as a result of these automations.

Join this session to get tips on implementation from David Orton, Technology Manager at BT (formerly EE):

  • Get ideas on how to build your expert automation team
  • Find out how to most effectively engage with operations and IT
  • Learn how to identify and develop automation opportunities
  • Know when to expect changes to early assumptions
  • Benefit from David's lessons learned


David Orton
Technical Manager

David Orton, Technology Manager at BT (formerly EE) has been with the organisation since 2012, and has worked in Technology for over 20 years. He has had a unique career path, including operating his own online specialist clothing business, running a development team for building communication control systems for emergency services control rooms, and working as a social worker across a number of roles in human services. AT BT, he has helped guide the adoption of automation across multiple process areas.

Karen Inbar
Solution Marketing Manager – Real Time Solutions

Karen is a Solution Marketer for NICE Real-Time Solutions. Karen brings over 15 years of experience in marketing strategy and product marketing, acquired while working for leading global high-tech companies, and is passionate about leveraging real time technology to provide value-added services.

Karen holds a Bachelor degree in Economics and Business and a Master of Business Administration (M.B.A.) from the Tel Aviv University.


Barbara Hodge
Global Editor
Shared Services and Outsourcing Network – SSON

Barbara Hodge is SSON's Global Editor and has been with the organization since 2000, having joined to launch Shared Services News (remember hard copy magazines?). She is now responsible for SSON's online portal content, including industry reports, case studies, surveys, interviews, etc – as well as everything else that makes SSON the most trusted space for practitioners from around the world. 
Barbara uses her extensive industry knowledge and connections to provide a unique perspective on the latest trends and developments across the SS&O landscape. She is the voice of, SSON’s online content portal, and she regularly conducts interviews with key industry figures to ensure SSON is a one-stop shop for shared services and outsourcing resources.
Prior to joining SSON, Barbara was Editorial Director at Armstrong Information, a London-based specialist publishing firm, with responsibility for launch and editorial content management for a number of management journals, including corporate communication, change management and business process reengineering. She started her career with Deutsche Bank Capital Markets in London, back in the days when investment banking seemed the cool place to be.

Phone: +1 904 824 3631