Collaboration, Gamification, and On-The-Spot Insights Result In High Performance


This webinar will take place on:
2019-09-25
10:00 AM - 11:00 AM EST

Join us as we explore 3 key pillars that drive exceptional performance.  The first pillar concentrates on collaborating, fostering, and nurturing a team-oriented environment through solutions that push the boundaries of sharing and working together.  The second is gamification, applying incentives and fun competition to the sometimes-laborious learning process.  Last, but not least, is on-the-spot insights, using AI to provide employees with real-time knowledge and information that is critical to their success.  

From the session you'll learn techniques on:

  • Achieving higher performance
  • Increasing employee engagement
  • Having solutions do the work for you, instead of the other way around

 

Presenters:

Rich Correia
Director of Product Marketing
NICE

Rich is a 20-year veteran of contact center technologies. He has been involved with numerous customers across different verticals and regions on using technology to advance them on their journey to meet exceptional service goals. He is a huge supporter of using technology as an enabler for employee engagement and performance, and to ultimately fulfill superior workforce optimization and customer service.