Firstsource
Web Chat to become the Next Wave of Customer Management Adoption [Survey]
March 25 by SSONOne of the complaints we heard a lot about at our recent North American conference was the fact that there are still too many phone calls coming in to Shared Services centers. This is especially rel...
Firstsource's First Customer Intelligence Solution Receives Frost & Sullivan's 2013 North American New Product Innovation Award in Contact Center Outsourcing
January 16 by Press Release SSONFirstsource Solutions Ltd., a leading Business Process Management (BPM) company, announced today that it is the recipient of Frost & Sullivan’s 2013 North American New Product Innovation Award in...