Establishing A Robotics Center Of Excellence And Governance Process

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Tuesday, September 06, 2016
12:00 PM - 01:00 PM EDT
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Robotics Process Automation has become an important tool to create high-efficient processes across industries. In order to effectively leverage RPA in organizations it is important to establish a centralized organization that provides oversight and sets the direction for automation solutions. This robotic Center of Excellence enables a centralized orchestration of development and implementation of automation strategies throughout an organization.

Join this discussion to increase your understanding of how to establish a Governance and Centralized structure to support RPA. The following areas will be covered:

  • Establishing a Roadmap and Prioritization Process
  • Establishing a Center of Excellence
  • Establishing a Governance Process
  • E2E Methodology (Starting from Assessment to Production Support)
  • Change Management and Communication Plan


Adrienne Hill
Vice President
American Express

Adrienne Hill is the Vice President of the Automation Center of Excellence for Servicing at American Express.

Adrienne began her career at American Express in 1993 as a Customer Care Professional and has held roles of increasing and varying responsibility since then, including leadership roles in engineering, banking, capacity planning and forecasting, project management and process automation.  Adrienne is a certified Black Belt and earned her B.S. and M.B.A. from the University of North Carolina at Greensboro.

Enid Martinez
Director of the Automation Center of Excellence for Servicing
American Express

Enid Martinez is the Director of the Automation Center of Excellence for Servicing in American Express.

For more than 15 years, Enid has earned a reputation for success in multimillion-dollar program, project, and operations management for leading global corporations, including American Express, Boston Scientific, and Cordis Johnson & Johnson. During this time, Enid have leveraged high-performing teams, vendors, key resources, along with her technical expertise to drive unprecedented performance. Enid has a  Bachelor in  Industrial Engineering from the UNIVERSITY OF PUERTO RICO – Mayaguez, Campus. She is  certified in Green Belt, Black Belt, and Lean Six sigma.