Driving Transformation in Your Financial Shared Services Organization

This FREE webinar was recorded on:
Thursday, November 12, 2009
08:00 PM - 09:00 PM GMT
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Financial shared service centers have to deal with growing transaction volumes, ever more stringent SLA’s and an increasing demand for transparency to meet audit requirements.

As internal customers require a faster, more accurate and fully audited financial close process, financial reporting is also being put under the spotlight.

Virgin Media is achieving operational excellence in its financial shared service center through leveraging Fiserv’s integrated reconciliation, exception management, account certification and reporting solution.

Join Virgin Media for this interactive, complimentary webinar which will focus on:

  • Drivers for an Automated Reconciliation and Exception Management Solution
  • Implementation Processes
  • Benefits and Challenges in Achieving Operational Excellence
  • Next Steps to Process Improvement – Certification and Increased Compliance

Register for this complimentary webinar and discover more about achieving the following benefits:

  • Improved Visibility of Financial Operations
  • Improved Operational Efficiency
  • Significant Reduction of Processing Errors and Costs
  • Enhanced Financial Reporting, Compliance and Risk Mitigation


Diane Hughes
Continuous Improvement Manager
Virgin Media

Recently appointed the Continuous Improvement Manager for the Virgin Media Shared Services Organization, the primary focus of the team is to continually review the operations of the shared services organization, to optimise its efficiency and to assist our teams in providing brilliant service to its customers.

Nolan Gesher
Senior Product Manager

Nolan Gesher is a senior product manager for Fiserv. In this role he plays a major part in determining the strategic direction for Fiserv’s suite of financial control solutions. In line with this he is responsible for driving the definition of compelling product solutions, and leverages his experience and securities market domain expertise in providing thought leadership to the industry.

Gesher has more than seventeen years experience in product management, sales, development and support of technology-based solutions for financial institutions.  He has significant expertise in the automation of middle and back office processes and workflows, operational risk management, exception management, data management and financial software applications. 

Gesher joined Fiserv as a veteran of two major solution providers where he worked as senior product specialist and senior relationship manager.  Prior to these roles he served as a vice president at Citigroup for several years.  He began his tenure there as manager of client service for an ASP-provided portfolio accounting system. He was subsequently given responsibility to create an ASP-based reconciliation and exception management solution designed for the investment management community. 

Gesher holds a Master of Business Administration degree in Finance from Rutgers University and a Bachelor of Science degree in Business Administration from the University of Delaware.