In Quest of Simpler Financial Processes: Tips from British Gas

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Tuesday, June 04, 2013
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In Quest of Simpler Financial Processes: Tips from British Gas

Continued market uncertainty means finance operates in an increasingly challenging environment – one made more complex by new requirements for compliance and stakeholders' demands for insights to enable faster decision-making.

The solution, at British Gas Finance, has been to bank on a simplified business environment, focused on "partnership" and "strategy". Chris Ling, Financial Controller, will explain how the company has re-examined its finance processes, and simplified these to improve performance for the business and its stakeholder groups.

Learn how this energy giant is driving a culture of continuous improvement through a a transformation process that started in Finance.

Chris Ling will explain:

  • how the role of finance is changing to that of a business partnering role
  • how to define the services finance actually provides to the business, and how customers rate them
  • how to enable faster decision-making
  • How an enterprise-wide (end-to-end) view maximizes efficiencies
  • How to drive integrated process improvements on-site and offshore
  • How to drive change management and continuous improvement through business partnering functions like forecasting & planning, record-to-report, etc.


Chris Ling
Financial Controller
British Gas

Chris Ling has been the Financial Controller of British Gas since March 2011. Previously, Chris was the Group Financial Controller at QinetiQ Plc, the defence company. His earlier experience includes a variety of senior finance positions in a broad range of industries including market research, insurance and logistics.  Chris is a Member of the Institute of Chartered Accountants in England and Wales. His hobbies include running and scuba diving. 

Leigh Tavaziva
Financial Controller
British Gas Services

Leigh Tavaziva has worked within Centrica since December 2000.  During this time she has held numerous roles in Finance, Strategy and Business Development both in British Gas and at Centrica Group.  Leigh is currently Financial Controller for the British Gas Services business.  Leigh is a member of the Chartered Institute of Management Accountants. Her hobbies include the theatre and spending time outdoors.


Ahmed Mazhari
Senior Vice President, Sales, Marketing and Client Relationships
Genpact Europe

Ahmed Mazhari leads sales, marketing and client relationships for Genpact’s European business. In this capacity, Ahmed sets the sales and marketing strategy for the region, and integrates specialized expertise that Genpact has built through its acquisitions in the geography. He consults with a large number of global companies on outsourcing, shared services and business transformation issues based on his in-depth understanding of multi-center operational delivery. He also serves as a hands-on mentor to the business development teams in the areas of deal strategy, solution shaping, commercials and pricing, contract negotiation, lead generation, managing effective client engagements, and marketing deployment.

Prior to his current role, Ahmed led the creation of Genpact’s delivery center in Europe, from site strategy and infrastructure set up to operational launch. He also ran East European operations, a region with which he has been working for the last decade. He has over 22 years of global experience in client management and business process management, with specific expertise in finance and accounting, procurement, IT operations, Lean Six Sigma operations and knowledge process outsourcing. Ahmed is regarded as an expert in the field of outsourcing, regularly speaking at leading industry events on the topic. He began his career at Xerox and during his six-year tenure held a variety of roles in cost accounting and pricing, manufacturing and supply chain operations.

Based in the U.K., Ahmed holds a bachelor’s degree in mechanical engineering from the National Institute of Technology, Allahabad, India.