SSO Pro Presents: Developing a Customer Experience Focus that Positively Engages People

This FREE webinar was recorded on:
Tuesday, November 19, 2013
06:00 PM - 07:00 PM GMT
To continue viewing this content please fill out the form below and become an SSON member.
Or if you're already a SSON member, sign in below to download.
Become a member to Watch

By entering in your information and submitting the form, you give the sponsor permission to contact you regarding their product and you agree to our User Agreement, Privacy Policy, and Cookie Policy.

As part of the SSO Pro Online Learning course, we are providing a series of webinars for our students and members to enjoy and learn from.

Customer Experience is the emotional, psychological and physical investment a customer has in a brand (product, service, or company). For many years, companies have mistakenly focused on customer service without really considering the customer’s experience.


This webinar will:
• Identifying the challenges in developing and implementing a customer experience strategy
• Reveal the most common mistakes companies make when dealing with customers
• Discuss how sales, social media, advertising, and marketing affect customer expectations, customer experience, and customer loyalty.
• Make recommendations for integrating a customer experience focus into your existing customer service policies and training.