Building a Business Case for HR Shared Services
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Considering an in-house HR shared services model? Looking to improve service levels at your HR shared services center without increasing headcount or costs? If so, this webinar is for you. In just 60 minutes, you will acquire key information on:
- Hard-dollar ROI that can be achieved – using a "live" interactive ROI calculator
- Common HR shared services technology myths – and customer experiences that prove them wrong
- A new model for HR shared services that promotes Tier 0 employee response and provides HRSSCs the ability to handle higher volume with fewer reps while promoting 1st call resolution
- How to gain executive buy-in
Led by Kelvin Lovely, Business Process Consultant, Enwisen, who will help you jump-start your HRSS initiatives, regardless if you’re just getting started and looking for benchmarking, or mature and looking to optimize.
Kelvin Lovely is a Business Process Analyst with Infor Enwisen. He is a Senior Professional in Human Resources with over 25 years of extensive HR and Operations experience. His professional experience includes managing the HRIS function, the design, development, implementation and operation of the HR Services Center for Allstate Insurance and leading the Shared Service Delivery Center for Anderson Consulting and Accenture’s HR Business Process Outsourcing organization.