From Vogue to Value: Steps to increase efficiency and add business value in Shared Services from the get-go

This FREE webinar was recorded on:
Tuesday, June 22, 2010
11:00 AM - 12:00 PM EDT
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The Hackett Group, Colgate and SAP come together for the first time to present this SSON webinar and deliver best practice industry insights.

Shared services models are designed to improve efficiency and effectiveness, enabling organizations to save cost and drive a healthy level of process harmonization to the corporate landscape.

However, this may not always be easy to execute. Shared service organizations run by top-performing companies, like Colgate appear to have found their way to a sound and highly efficient service delivery across multiple streams of business processes. What is the key to their success?

Join us for this free, interactive webinar and take away key insights from:

  • Colgate: Looking at the journey to a highly efficient, future-oriented multifunctional shared services organization leveraging SAP technology
  • The Hackett Group on market observations of benefits and challenges in achieving operational excellence with multifunctional SSC
  • SAP: Looking at their delivery platform for multifunctional Shared Services and find out more about SAP Shared Service Framework


Tom Bangemann
Senior Vice President Business Transformation
The Hackett Group

Tom Bangemann is Senior Vice President Business Transformation at The Hackett Group. He has been with The Hackett Group for 10 years in various regional and practice leadership roles. He headed the European Advisory & Transformation businesses before focusing on Business Development and the Globalization practice for EMEIA as well as Hackett´s “global deals”. He currently also runs regional business development activities in eastern and northern Europe. He has worked on numerous advisory, consulting, auditing and benchmarking engagements in almost all functions of a company, with a deep expertise focus on World-class performance in G&A, especially in the Finance function. His experience includes a set of over 100 globalization/sourcing projects (incl. shared services & outsourcing). Tom has worked in a range of industries and countries.

Pablo Avila
Associate Director

Pablo Avila is an Associate Director at Colgate-Palmolive, leading the Global IT Service Center Organization. He is currently responsible for the expansion of the IT Support Center to new geographies as well as its day to day operations. He also manages the implementation and support of IT Solutions for business Shared Services Centers. Pablo has 12 years of SAP experience in both technical and functional areas and participated, through roles of increased responsibilities, in several implementation projects around the world.

Bernhard Fischer
VP Solution-Management Shared Services

Bernhard Fischer is responsible for SAP’s solution strategy for shared services. Joining SAP in 1990, his responsibilities included software development for the system administration toolset for SAP® R/3® software, implementing SAP R/3 installations in Europe and North America, and incubation of the regional support centers in Walldorf, Germany; Singapore; and Shanghai, China. Prior to SAP, Bernhard worked at Siemens-Nixdorf. He holds a master’s degree in physics from the Technical University of Karlsrule