Optimizing Value: From Concept to Execution

This FREE webinar was recorded on:
Thursday, December 15, 2011
10:00 AM - 11:00 AM EST
To continue viewing this content please fill out the form below and become an SSON member.
Or if you're already a SSON member, sign in below to download.
Become a member to Watch

By entering in your information and submitting the form, you give the sponsor permission to contact you regarding their product and you agree to our User Agreement, Privacy Policy, and Cookie Policy.

Optimizing Value: From Concept to Execution

Leveraging strategy to drive optimization throughout the global business services lifecycle

Have your Global Business Services (GBS) realized the highest level of service quality across multiple functions within the most effective cost structure? Join this informative webinar on December 15, 2011 that explores how your service delivery strategy directly impacts your company’s ability to achieve optimization and how to adapt throughout the journey.

This webinar will detail a roadmap that examines how your company’s GBS can manage "flexibility" to address changing business needs while establishing a defined structure to support future growth. In particular, key considerations for a hybrid, multifunctional strategy will be examined during sequential phases of the service delivery lifecycle.


Erin Champlin
Vice President, Global Business Services

Erin is the Vice President of Global Business Services (GBS) at EMC Corporation, a $16B+ company and the world's leading developer and provider of information infrastructure technology and solutions.   

In this role, she provides executive leadership for more than 800 resources based in EMC’s shared service centers in Franklin, MA; Cork, Ireland; Buenos Aires, Argentina; Beijing/Dalian, China; Manila, Philippines, and Bangalore, India.  Erin is responsible for service delivery excellence in support of the following business functions:  Finance, Global Services, Sales, Education Services, and Indirect Purchasing.   Additionally, she sponsors initiatives that seek to centralize and optimize work to deliver bottom line savings and/or upside revenue to the Corporation.

Erin held several positions within EMC’s IT organization prior to moving to GBS, most recently holding the title of VP Information Technology and Business Unit CIO.  While in IT, Erin had specific responsibility to partner with EMC's Functional and Senior Vice Presidents to execute a “best in class” portfolio management process for allocating IT resources to highest priority initiatives for each function.   She also held significant roles in enterprise-level business transformation programs (i.e., ERP, CRM, KM, BI, etc.) over that twelve year period.

Erin brought more than 10 years of experience in IT to her position at EMC, having begun her career with Ernst & Young, where she consulted, and later managed, large-scale system implementation engagements.  She is a graduate of Bryant University.

Colman O’Flynn
Senior Director, Business Transformation, Global Business Services

Colman is responsible for the programs that create and grow EMC Global Business Services organization. These include designing, with our internal customers, globally consistent processes, governed by Service Level Agreements that enable GBS to run as a business within a business. Colman’s team also focuses on understanding industry best practices and how to bring these to bear on our processes to continually improve our efficiency and effectiveness. Colman is based in Franklin with the Transformation team based in Franklin, Cork, and Bangalore.

Prior to working in GBS, Colman was the Revenue operations Controller for EMEA. In this role Colman was responsible for ensuring that the recognition of EMC’s revenue was accurate and complied with all legislation including Sarbanes Oxley. Prior to this role Colman has held several other positions at EMC in the Supply Chain, Manufacturing and a secondment to IT for an ERP implementation.

Colman has a Bachelors Degree in Business Studies from the University of Limerick,
Ireland,  a Masters of Science Degree from the Dublin Institute of Technology and is a Certified Lean Six Sigma Green Belt.

Jean White
Deloitte Consulting LLP

Jean White is a Principal in Deloitte Consulting LLP’s Strategy and Operations practice, with over 20 years of experience.  She specializes in helping clients in their efforts to tackle major organizational transformation issues including global deployment of common processes and technology.  Jean has hands-on experience with the critical success factors involved in the assessment of the feasibility of implementing shared service and outsourcing models. 

Matthew Bender
Senior Manager
Deloitte Consulting LLP

Matthew Bender is a Senior Manager in Deloitte Consulting LLP’s Strategy andOperations practice specializing in global service delivery models.  His experience spans global outsourcing, shared services, performance improvement, strategic management consulting, mergers and acquisitions, corporate finance, and private equity.  He has implemented global shared services operations and outsourcing in North America, Europe, Asia and Latin America. His experience includes work throughout the life cycle of shared services and outsourcing initiatives.