Optimizing Value: From Concept to Execution

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10:00 AM - 11:00 AM EST

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Leveraging strategy to drive optimization throughout the global business services lifecycle

Have your Global Business Services (GBS) realized the highest level of service quality across multiple functions within the most effective cost structure? Join this informative webinar on December 15, 2011 that explores how your service delivery strategy directly impacts your company’s ability to achieve optimization and how to adapt throughout the journey.

This webinar will detail a roadmap that examines how your company’s GBS can manage "flexibility" to address changing business needs while establishing a defined structure to support future growth. In particular, key considerations for a hybrid, multifunctional strategy will be examined during sequential phases of the service delivery lifecycle.