The Hidden Risks and Benefits when Implementing and Managing a Shared Services Center in LATAM

This FREE webinar was recorded on:
Tuesday, July 06, 2010
12:00 AM - 12:00 AM EDT
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Latin America is becoming an increasingly popular destination for organizations looking to establish shared service centers, either serving domestic markets or as part of regional or even global shared services strategies.

LATAM has also become the focus of growing interest on the part of major outsourcing providers whose entry into the market has had knock-on consequences across the board

Have you currently got a shared service center in the region or are you thinking of outsourcing services there? If the answer is yes, then join this complimentary webinar and gain knowledge in:

  • Shared Service Centers, either Captive or Outsourced - create benefits and risks beyond what most companies consider in their Feasibility Analysis and Business Case. Understand how to leverage the benefits and mitigate the risks to create real value.
  • Quality, Control, Security, Contingencies, Taxes - a sample of what should be considered in the analysis, design and operation of any SSC. Find out how to remain compliant when implementing a SSC in LATAM
  • Reap the benefits and diminish the challenges when choosing the location - Discover what makes LATAM different
  • Hear lessons learnt from dozens of SSC implementations and operations in LATAM and around the world

Presenter:

Daniel Masallera
Consulting Director
Capgemini

Daniel leads the Latam Consulting Services. He has more than 20 years of experience, with 15 years in consulting at Capgemini, and Andersen, and more than 5 years in business set up, development, and operations. He has extensive experience in developing and implementing Corporate Strategy, and Start up development, Complex Project Management, Shared Services, Process and Organizational reengineering, Procurement Consulting, and Systems implementation for local and global multinational clients.

His experience includes projects in many industries and various countries all around Latin America and US. Some of the companies he have worked with includes: Grupo Clarin (major Latam media company), Artear-Canal13, other Media companies, Sheraton and Four Points Hotels, Repsol-YPF, Telefónica de Argentina, SanCor, Insurance Companies, Banco de Galicia, different Government Organizations, eBusiness start ups, Telmex, Grupo Siman, Linde, Avon, and others.


Host:

Felix Massun
VP
Capgemini

Felix has been leading Latam Consulting Services since 2004 and Latam BPO Business Development since 2009. He has more than twenty years of experience with sixteen years in outsourcing and consulting at Capgemini, Ernst & Young and Andersen, He has extensive experience in developing and implementing Corporate Strategy, Shared Services Centers, Outsourcing, Process Reengineering and ERP’s for global multinational clients. His experience includes projects in many industries and various countries all around Latin America and Europe. He also was for about four years, member of the group who represents Kaizen Institute of Japan, implementing this methodology in major companies in the Region. Some of the companies he has worked with are:, Arcor, Avon, Bimbo, British American Tobacco, Burger King, Cempro (Holcim), Grupo Q, Monsanto,  TACA, Telefonica, Unilever, and others.