What can you learn from DHL’s e-billing approach?

This FREE webinar was recorded on:
Wednesday, November 02, 2011
10:00 AM - 11:00 AM EDT
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What can you learn from DHL’s e-billing approach?

Why would a large, multinational organisation introduce automated e-billing? Cutting costs and improving efficiencies is just the start.

There are hundreds of reasons why sending e-invoices to customers online makes sense.

Benefits for suppliers include:

  • Paper elimination
  • Reduced errors, and
  • Quicker settlement

Benefits for customers include:

  • Quicker delivery, and
  • Faster dispute process

It’s a win-win for both sides.

That’s why DHL Express Europe, the global market leader in the international express and logistics industry, decided to replace its paper-based invoicing process with an electronic billing system. To date, 75% of UK customers have been migrated with the result that customer queries & copy invoice requests have been reduced by 40%, and DSO reduced by 2 days.

Join this free webinar to learn how to run a multiregional e-billing project – from initial business case, to project planning, pilot and country roll-out. You’ll gain tips like: e-billing should be part of an overall e-commerce strategy, not just part of finance; and you’ll learn not to over-promise – keep it simple and impress with results.

The webinar will also introduce the solution itself, including features such as invoice presentment, search, query management and supporting document attachment.


Richard Cogswell
Sales & Marketing Director
Fundtech FSC

Richard joined Fundtech in May 2004 with over 13 years experience of working in Financial Services with the likes of Barclays Bank and Commercial Union before moving into software solution sales. Richard is an acknowledged e-payments and e-invoicing specialist and has worked with key accounts such as the Deutsche Post Group, specifically DHL Express Europe, DHL Global Mail & Williams Lea and the RBS Group. Within an EIPP context, Richard has had experience of working with a number of e-invoice & e-billing customers and projects on a pan European basis and within North America and APAC.

Brian Thumwood

Brian has over 25 years experience in finance related fields - Accounting, credit management and, for the last 10 years, in process improvement and finance transformation in an international environment. Brian started the e-Billing program for DHL Express 6 years ago and is still leading the program that has just completed it's 30th deployment, has achieved 35% conversion on average, with top performers delivering more than 80% of their invoices electronically, and is now extending the program to a global scope. As a result, Brian has extensive knowledge of the legal, technical and operational issues that such a program can present, and, perhaps more importantly, experience and ideas on how to overcome the challenges.