Take Your Shared Services Organisation into the New Decade

Join us for insights to what the latest Shared Services trends are, and how we will be covering them in-depth at SSOW Europe on May 11-13 in Lisbon.

This webinar will take place on:
February 25, 2020
02:00 PM - 03:00 PM GMT

Sponsored By:

It’s the start of a new decade and that means a new drive for outstanding service delivery. Budgets have opened and it’s time to spend it on training to level up your organisation!

The largest and longest running shared services and outsourcing event in Europe celebrates its 20th anniversary in May and we want you to take advantage of the knowledge and know-how from our 600+ attendees. Don’t you want to hear about the leading industry trends and tools to step ahead of the competition, develop the leaders of tomorrow and continue to build, deliver and prove your value, every day?

In an exclusive in-house webinar, we will give an insight to what these trends are, and how we will be covering them in-depth at SSOW Europe on May 11-13 in Lisbon.

This webinar will address the following:

  • Top Trends from SSON’s 2020 Survey & Who Will Be Addressing Each Topic at SSOW
  • Finance & HR Benchmarks from SSON Analytics to Plan Your CI Roadmap at the Event
  • 20 Reasons to Attend the 20th SSOW Europe
  • The Delegate Experience
  • Brand New Event Features
  • A Case Study Detailing How the Event Directly Impacted an SSO to Convince Your Boss to Attend

SSOW Europe will bring together more than 120 speakers from Philips, Tesco, adidas, Lego, Mondelez, ING, GE, Takeda, British Telecom, and more addressing the future of business services with a focus on data analytics, operating models of the future, intelligent automation, talent transformation…. The list goes on and on.

If you need more reasons to attend, webinar attendees will receive an exclusive discount to Shared Services Week!


Naomi Secor
Global Managing Director, SSON
Shared Services & Outsourcing Network (SSON)

In 2005, Naomi Secor began her career with SSON in New York City. There she produced and ran SSON’s US. events portfolio until 2008 at which time she expanded her role to SSON’s Global Events Producer. While still active in the shared services arena, Naomi built a portfolio of events under a newly created IQPC line of business.

As global leader of SSON, Naomi is responsible for the strategic direction and continuous growth of all SSON customer channels. That includes SSON events, SSON’s online portal, www.ssonetwork.com, and SSON’s research and data analytics centre, SSON Analytics. The latter now provides data-driven insights via access to interactive visual analytics reports and data tools. This feature help SSON members to answer questions about the industry’s constantly evolving landscape.

Naomi has spent her career developing cutting edge content, producing leading industry events, introducing new products, cultivating and nurturing business relationships with shared services leaders and partners and maintaining customer satisfaction. It is her priority to ensure that SSON lives up to its global mission statement and commitment to its customers. This is accomplished through vendor-agnostic best practice content, newest data insights, unparalleled networking and learning opportunities.

Phone: +212 885 2742
Email: naomi.secor@ssonetwork.com



Cathy Gu
Event Director, Shared Services and Outsourcing Network
IQPC Europe

Cathy Gu is a Senior Event Director of the Shared Services and Outsourcing Network (SSON), responsible for developing and delivering the European flagship SSOW Summit.

Since joining IQPC and SSON in London in 2016,  Cathy has successfully curated and delivered some of the largest events in both North America and in Europe. Yet,  Cathy’s career with SSON started back in 2010 when she joined the IQPC and SSON office in Singapore where she oversaw some of the key SSON events in Asia and China.

Cathy has also worked in the U.S and China which provides a global view on the market development yet enables her to take a tailored approach when developing cutting-edge content for all markets.

Mike Stops
Group Director Service Centres
NSG Group
Mike Stops is the Group Director of Service Centres for the Nippon Sheet Glass group, (NSG). In this role Mike is responsible for standardising and then improving the services offered to NSG by the Group Business Services (GBS) teams, a virtual organisation with major presences in Poland, China and Brazil. Mike’s current portfolio includes growing the number of NSG Companies that use GBS and to deliver more services in: Finance; HR; Procurement; IS; Commercial and directly to the Strategic Business Units. NSG’s GBS is responsible for delivering Robotic Process Automation (RPA) to Group and internally to improve the quality and effectiveness of the services offered. Mike graduated from Aston University, with a B.Sc. Combined Honours in Chemistry and Computer Science. He has previously worked in IS roles the Nuclear Power, Banking, Professional Services and Insurance sectors. Mike is married to Fiona with two grown up children. Apart from his family, Mike’s interests are Rugby, mountaineering and swimming.