What Do Shared Services and GBS Leaders Need From You This Year?

Technology Solutions As an Accelerating Force in Service Delivery

This webinar will take place on:
27 May, 2021
09:00 AM - 10:00 AM EST

In appreciation of you, the vendor community working tirelessly to develop and improve products and services for the global shared services community, we are inviting you to join an exclusive session in which we will share SSON data insights that highlight the top challenges and investment priorities amongst your prospects.

Our goal is to arm you with the information you need, to have more meaningful conversations and better align your go-to-market messages.

We’ve spoken to over a 1000 SSON members to understand their urgent challenges and opportunities to maintain and aggressively grow business services in the next 6-12 months. The new reality of work is driven by digitized, automated and intelligent work processes; agile operating models; upskilled talent; and achieving and communicating success via quick wins and an improved “experience.”

For your prospects, it comes down to cost takeout, increased their services footprint, supporting growing demand, and smarter solutions to enable Future of Work scenarios.

This is THE time for shared services to act as the engine of digital transformation. Your services and solutions provide the HOW.

This data-rich webinar is broken down into four sections, carefully constructed to facilitate your connection and alignment with prospects, and understand how SSON can help deliver your message to the market. The sections are:

  1. State of Shared Services & GBS: pain points, bottlenecks and demand
  2. Future of Work: how technologies are helping to redesign business processes, create a culture of workplace collaboration and enhance the employee and customer experience
  3. The Data bottleneck: slow adoption but huge opportunity to better facilitate automation and improved analytics
  4. Automation is now pervasive – so, what’s next? Investment priorities and capability gaps

The biggest opportunity this year? Helping your customers identify, validate, structure and digitize the data that’s necessary to drive upstream activities. Then it’s about integrated, transparent workflows.

Join us to find out more about your target market from SSON’s Global Editor, Barbara Hodge.


Barbara Hodge
Principal Analyst, Global Editor
SSON Network