From the Great Resignation to Fantastic Retention - Leveraging Attended Automation and Creating a Flexible Work Environment at Contact Centers
Join us December 1 to explore how to increase agent's performance and create a better working environment with virtual assistant and workforce management tools. Revolutionize agent productivity and satisfaction, enable first contact resolution by 10-30%, reduces average handling time by 20%, all while increasing agent satisfaction.
Instead of displacing labor, automation combined with a flexible working environment is now heralded as the solution to widespread labor shortages.
One area, in particular, is struggling to fill this need: Contact Centers. A better working environment and advanced attended automation tools, like virtual assistants, provide a new opportunity to enable customer service agents to do more with less.
In this results-driven webinar, join SSON this December 1 to explore how to increase agent's performance and create a better working environment with virtual assistant and workforce management tools.
This Half-Hour Webinar will cover:
- How virtual assistance can revolutionize agent's productivity and satisfaction
- Utilizing virtual assistance to enable first contact resolution by 10-30% and reduces average handling time by 20%
- Implementing modern coaching, flexibility and control over schedules to increase agent satisfaction and retention
Speakers
Orr Rachlevsky
Technological Ecosystem Development Director
NICE
Dana Shalev
WEM Product Marketing Director
NICE
Sponsors
