Process mapping, mining and discovery are receiving unprecedented attention as tools to drive the redesign, control and performance of business processes. Earlier this year Everest Group reported that the market for process mining more than doubled its revenue and client base between 2018 and 2019. In the last few months it’s become even more of a focal point due to its ability to accelerate digital transformation, extract increased ROI from automation projects and provide data that can drive an organization forward in difficult times.

This event focuses on the practical aspects of process mining and discovery at every stage of maturity. Whether you’re considering starting a pilot and need help to build a business case or excited about the prospect of hyper-automation we’ve got case studies for you. Specific to 2020 we also look at how shared service leaders are using process mining and BPM to drive cash, discounts and optimize supply-chains to help get that bottom line looking healthier. Join us in November for live and interactive sessions from our process mining experts.

Pre Conference Session
4th November 2020, 09:00 – 09:45 EST (14:00 – 14:45 BST)
Process Mining 101
If you’re new to process mining then this session is for you. We’ll break down exactly what process mining is, how it differs from process improvement and the key benefits that you can expect from implementing it.
•             Making a start with process mining: What do you need to do to get a project off the ground
•             Key challenges with process mining
•             Where can process mining help me? And what processes is it suitable for?

Day One 4th November 2020

10:00 – 10:45 EST (15:00 – 15:45 BST)
30 Day Plan To Increase ROI From Your Automation Spend
Despite the ups and downs of 2020, shared services remain committed to investing in RPA, AI and all forms of intelligent automation. In fact in SSONs Covid-19 report approximately 40% of SSCs say they plan to accelerate automation initiatives to reduce their dependency on humans and locations. However getting stakeholder buy-in for further IA investment will be difficult unless ROI can be proved and fast. Luckily help is on hand in the form of process mining. This session looks at:
•             Using process discovery to create maximum ROI from your intelligent automation spend
•             Quick wins to demonstrate the benefits to your stakeholders
•             Identifying bottle-necks that might block your projects success

11:00 – 11:45 EST (16:00 – 16:45 BST)
Accelerating digital transformations with process mining, a S/4HANA story 
In these uncertain times, digital transformation has become an imperative, yet it continues to be challenging and complex. Accurate data-driven planning, continuous initiative governance, and process transparency are the cornerstones of digital excellence and success. Process management and mining suites act as an intelligent operative system to accelerate the transformation and have guardrails for budgets and timelines.
In this session, we look at:
•             Process management and process mining using data-driven and human-centered approaches for digital transformations
•             Task mining - synergies and best practices with process mining
•             An example of a S/4HANA migration successfully executed with this approach
Alessandro Manzi, Product Lead - Process Intelligence, Signavio

12:00 – 12:45 EST (17:00 – 17:45 BST)
5 Ways To Create Cash & Drive Revenue With Process Mining
As a result of the Covid-19 crisis, many organizations have had to re-examine their O2C processes to further eliminate errors, optimize supply-chains and dig out opportunities for discounts to keep them afloat.  As the saying goes, necessity is the mother of invention, and a by-product of this exercise is that many organizations are now armed with new ways to drive revenue and create much needed cash from their processes. In this session we explore five of the best, looking at:
•             Examining your processes to improve on–time delivery
•             Improving your order to cash process
•             Cycle time and resource optimization

End of Day One

Day Two – 5th November 2020

09:00 – 09:45 EST (14:00 – 14:45 BST)
Process Mining As A Digital Transformation Accelerator
The last few months have proved that if your organization isn’t digitalized then it’s not sustainable. Digital transformation projects that were sitting on the back-burner have finally got buy-in, and the race is on to ensure that shared service centers are properly equipped to be agile operations, remote enabled and future-proof.  For many organizations, time is of the essence and finding ways to accelerate the velocity of automation is a must. Process mining and process discovery can aid in this by identifying friction in existing processes, reducing tasks and uncovering opportunities for further automation. This session talks about how you can use these tools for continuous improvement at speed.

10:00 – 10:45 EST (15:00 – 15:45 BST)
Extracting Data That Will Impress Your CEO (With Process Mining)!
In 2020 everything’s changing; where we do work, how we do work and what work we do to name a few! To respond to this, changes need to be made within our organizations, both in terms of operating models and at a more granular level within individual processes. Having the right data is vital in being able to build a business that works long-term, which is why the insights that can be drawn from process mining are so incredibly valuable. This session talks about:
•             Mining process data and interpreting it’s value
•             Providing a holistic view of company processes
•             Increasing compliance and reducing risk
•             Comparing process performance across the enterprise to identify friction and reduce tasks

11:00 – 11:45 EST (16:00 – 16:45 BST)
The Truth (And Myth) Of Process Discovery
Process discovery, an evolution from process mining has several different definitions, but ultimately it is based around the ability to pinpoint opportunities for automation and accelerate deployment to ensure as much ROI as possible in the shortest times. But is it all it’s cracked up to be? What kind of hard benefits has it realized for companies that have used it? In this session we look at:
•             Process mining vs. process discovery: how do the benefits compare?
•             Using process discovery to provide a holistic view of your process and automation opportunities
•             Visualizing and exploring variants in your processes
•             Identifying vulnerabilities and ensuring compliance

End of Day 2

Day Three – 6th November 2020

09:00 – 09:45 EST (14:00 – 14:45 BST)
Panel Discussion: This Is What You Need To Know! The Most Common Challenges Derailing Process Mining Projects
Process mining has been around for a while now, which means a good few organizations have tried and failed at implementing it. In order to ensure you don’t make the same mistakes, we’ve gathered together a few brave souls to talk about lessons learnt from their process mining projects. Specifically this panel discusses:
•             Understanding the data before making changes
•             Having the right stakeholders involved to ensure success
•             Getting the right combination of process mining techniques
•             Bringing the wider organization along the journey

10:00 – 10:45 EST (15:00 – 15:45 BST)
Planning & Launching Your Hyperautomation Journey
Hyperautomation, the combination of technologies, including but not limited to RPA, machine learning and natural language processing, is coming under the spotlight as an effective approach to dramatically identify, simplify and swiftly automate as many business processes as possible. In this session we look at how process discovery is driving hyperautomation and dive into the essential factors for hyperautomation success.
•             Define the technologies that make up hyperautomation
•             Understand which technology platforms are truly built for hyperautomation
•             Determine the best opportunities for automation
•             Build a foundation for organizational adoption
•             Build the measures to track success

11:00 – 11:45 EST (16:00 – 16:45 BST)
Moving From Process Owners To Process Consultants To Create An Insights Driven Business
What’s in a name? Well actually the difference is in the data. More and more organizations are moving from process owners to process consultants, a role in which requires analysis of process data to better understand the process and give advice on its improvement. In this session we examine the role of process consultants and how they can add value to your business.
•             The role of the process consultant: where in the business should they sit and what’s their role?
•             Looking at your processes objectively
•             Utilizing data to improve your processes

Chairman’s Take-Aways and Closing Remarks

Using Process Mining To Drive Revenue And Increase Cash

Getting The Best Roi For Your Automation Spend

Process Mining As A Digital Transformation Accelerator

Building A Business Case And Overcoming Key Process Mining Challenges
Extracting Data And Insight That Will Transform Your Organization

How do I join the online conference?

Register above using the form and your login will be emailed to you a week before the event. Your session access links and final agenda will be emailed to you one week prior to the conference.

How much does it cost to attend?

The Process Mining & BPM for Shared Services online event is completely free to attend.

Where is it located?

This is an online conference, which means that it can be accessed anywhere in the world through a desktop, laptop, mobile device or tablet.  Audio and presentation viewing is accessed through an internet connection.

Can I access the slides post-event?

All presentations will be available after the conference via the on-demand recording link.   When presenters have also approved for their slides to be available for download they will be made available in the Resource List folder inside the session and also in the digital gift bag post-event.