2024 wasn’t just another chapter in shared services—it was a turning point. Fueled by bold transformation, cultural reinvention, and an unwavering commitment to customer-centricity, GBS and SSO teams around the globe didn’t just adapt—they accelerated.

What’s Inside the Review:

• Why 2024 was a breakthrough year for SSOs and GBSOs worldwide
• Cultural agility & change management—the new power duo of transformation
• How leaders are reimagining automation and finance functions with the customer in mind
• Turning data chaos into intelligent control, with strategies for governance and MDM
• Case studies from Stanley Black & Decker, MODE Transportation, US Venture & more
• Emerging trends across operating models, outsourcing strategy, and citizen development

Explore the insights, real-world wins, and forward-thinking strategies driving the next wave of operational excellence. Claim your copy today or click here to have yours emailed to you.

Are you ready to uncover the strategies, challenges, and future priorities shaping today’s most successful shared services organizations? This exclusive report, offers rare, firsthand insights straight from the leaders who are transforming the industry.

Hear Directly from Industry Trailblazers:

• Steve Bandrowczak – CEO, Xerox
• Laura Kennedy – Head of Enterprise Business Services, Aon
• Karla Sanchez – R2R Global Process Owner, TE Connectivity
• Tom Sterling – Vice President, People Solutions Operations, Cox Automotive
• Cindy Gallagher – Senior Vice President & Controller, Gannett
• Nick Davis – Director of Shared Services, Cintas
• Tage Smith – Vice President – Technology Shared Services, Pacific Life
• Rolando Lopez – Global Finance Director – Shared Services, AstraZeneca
• John Transier – Former Senior Vice President, Finance Shared Services, Vericast
• Kenneth Newton – Director, Service Delivery, NASA Shared Services Center

These executives share candid, real-world insights on leadership, technology, talent management, digital transformation, and much more.

Want a copy emailed to you? Click here to get your report now.

Learn more about the Latin American shared services landscape with this info-graphic highlighting the state of the industry such as the countries implementing operations, how they are being leveraged, their GBS objectives, and more! To receive a copy in your inbox, please email geena.monaco@iqpc.com

Not sure how to define your work culture? Need tips to improve your office environment?

In this report you'll learn:

• Characteristics of a toxic work culture 
• Strategies to improve your company's environment 
• Tips in improving employee/management relationships

Shared Services & Outsourcing Week Chairmen Brad DeMent highlights the key takeaways from SSOW 2019! Review his presentation for an overview of the prime content from SSOW 2019 like statistics, quotes, and the most important things to keep in mind as you progress your shared services operations. For a copy sent to your inbox, please contact geena.monaco@iqpc.com

Brush up on your knowledge with SSON's comprehensive guide to the most vital acronyms in shared services and Global Business Services (GBS). Whether you are a seasoned professional or a newcomer to the industry, this infographic is your passport to understanding the language of efficiency, collaboration, and innovation.

This article divies into the evolution of Shared Services, moving from traditional cost-efficiency to value creation through cutting-edge technology. Access a copy to explore the impact of generative AI and digital tools, offering insights that could shape your organization's future.

Explore how to create a shared services model that drives both efficiency and innovation in SSON's new article, featuring insights from Sumit Mitra, CEO of TESCO Business Solutions. Covering key areas like cost optimization, talent management, and business partnerships, this article provides practical strategies to help your GBS thrive.

Discover how the next generation of GBS leaders is transforming the landscape of shared services. In this article, Deborah Kops explores the unique traits and approaches of these innovative leaders, shedding light on how their fresh perspectives can shape the future of GBS and drive meaningful change within organizations.

This article delves into the unique career challenges facing GBS leaders, especially when it comes to moving into broader roles within their organizations. With candid insights, Deborah Kops explores the barriers to career mobility for GBS professionals and provides actionable strategies to help leaders navigate these roadblocks and unlock new career pathways. Access a copy!

Are you sitting on a wealth of business insights? Shared services and GBS organizations of all sizes and structures are ideally situated to collect a treasure trove of organizational data. From insights related to the end-to-end employee lifecycle to business process management to IT usage, the opportunities for SSOs to capitalize on the information they organically collect are endless. In this interactive presentation, we outline the 5 levels of shared services analytics maturity and shed light on the path towards advanced analytics. 

Check out:

• What the difference is between foundational, descriptive, predictive, prescriptive and cognitive analytics maturity levels?
• What advanced analytics concepts - such as decision automation, analytics COEs, simulation & scenario planning, and machine learning - are disrupting shared services?
• What sessions at Shared Services and Outsourcing Week 2019 will help your shared services and GBS analytics to get to the next level – based on your maturity level?
• How you stack up against your peers - based on where you fall on the shared services maturity curve?

It is a common fear that AI is going to takeover people's jobs - but will it? Regardless of your job title, AI will most likely be adopted by your business and creep into your work. Be prepared for the possibilities that AI has to offer and read to understand four different ways that it can impact the future of your workplace and society. 

Business process outsourcing has provided a business optimization opportunity for the shared services industry. SSON surveyed hundreds of shared services industry professionals reporting their challenges, opportunities, and other thoughts on BPO to present the horizon for shared services optimization.

This report contains:

• Key priorities of BPO providers
• Risks facing the industry
• The advantages of rapidly evolving technology
• And more!

Access this report for more details into what customers want and how BPO can help provide it. To receive a copy, please email geena.monaco@iqpc.com