How to Decode RPA's Buzz: from Deployment to Scaling

Three things you need to know: strategy, engagement and scaling

Real-time insights and tips from a banking implementation

This webinar will take place on:
10:30 AM - 11:30 AM SGT

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It's a's a, it's RPA that's creating a buzz!


RPA has been maturing over the past few years and is now increasingly being used for enterprise-scale deployments.

However, gaps in awareness are still leading to unexpected challenges.

To maximize the impact of robot-led automation business leaders need to have:

  • a solid understanding of available tools
  • a clearly defined strategy for automating the enterprise
  • the 'right' processes in their target, and
  • clearly expressed expected benefits.

In this webinar, Denis Songeon, Head of Application Delivery at Pepper Money, will explain how RPA is helping to reinforce this innovative bank's competitive edge with

  • execution agility
  • balanced risk management, and
  • a great customer experience.

Denis will share his insights to help you plan, implement and roll-out RPA at your enterprise.

You will also learn how to:

  • gain support from staff at all levels of the organization for a successful RPA roll-out, and
  • scale programs to maximize ROI and productivity.


Denis Songeon Head of Application Delivery Pepper Financial Services Group

Denis Songeon is Head of Application Delivery at Pepper Money, a rapidly expanding mortgage, automotive and personal lending alternative to the big banks. In his role he manages all business systems including for asset finance, mortgages, personal financ,e and treasury, across the front, middle and back office of the group.

His IT team focuses on reinforcing Pepper’s competitive edge with execution agility, balanced risk management and a great customer experience. Denis has 20 years’ experience in Finance including Westpac and Lloyds Bank in Sydney as well as investment bank Morgan Stanley and PwC in Tokyo.

Rajesh Krishnaswamy Automation Expert / Head of Client Services Automation Anywhere

Rajesh is the Head of Client Services (IMEA) at Automation Anywhere . With 20+ years of industry experience, Rajesh has played a pivotal role in leading major strategic programs. These have successfully delivered technology-enabled business transformation that has focused on responding to market change, improving productivity & operational performance and supporting growth. His significant experience in delivering Digital Workforce Transformation, Digital Change and Data / Analytics programs is global, where he has been involved in the digital transformation of the way business responds to the market, customer engagement and workforce engagements.

Rajesh also assists clients make sense of the disruptors of change on business and develops strategy and vision that allows them to respond to change. This includes the areas of Digital Workforce Transformation, Digital Strategy Development and RPA, IOT, Big Data, Cognitive and Machine Learning.

Barbara Hodge Principal Analyst and Global Digital Content Editor Shared Services and Outsourcing Network (SSON)

Barbara Hodge is Principal Analyst and Global Digital Content Editor of the Shared Services & Outsourcing Network (SSON), the largest and most respected forum for executives tasked with promoting and delivering optimized business services.

Barbara joined SSON in 2000, having started her career in London's capital markets, before joining Armstrong Information, a specialist publishing group, where she spent seven years working on new launches in the B2B market. She is now responsible for SSON's global digital content, including specialist industry reports, which supports SSON as the most trusted resource for practitioners from around the world.

Barbara uses her extensive industry knowledge and connections to provide a unique perspective on the latest trends and developments across the SS&O landscape. She is the voice of, SSON’s online portal, and regularly conducts interviews with key industry figures. In her editorial role, Barbara ensures SSON’s content reflects current trends and opportunities, in terms of technology as well as best practices, to help SSO leaders continuously drive their own teams’ performance forwards.

Prior to joining SSON, Barbara was Editorial Director at Armstrong Information, a London-based specialist publishing firm, with responsibility for launch and editorial content management for a number of management journals, including corporate communication, change management and business process reengineering. She started her career with Deutsche Bank Capital Markets in London, back in the days when investment banking seemed the cool place to be. Email: