Sarah Clayton
Who is Eric Simonson, Really?
February 07 by SSON EditorInterview by Sarah Clayton, Global Head of SSON Last Friday, I grabbed an hour to chat with Eric Simonson, Managing Partner of Research at Everest Group. Eric is an enigma – d...
Game change at SSON
May 10 by Sarah Clayton[add a comment below] Global Research Council and Accreditation Programme to launch Q3 So….we’re going through a game change here at SSON HQ. Not to get all Haight Ashbury and wei...
Captive Divestitures Doubled Last Year: Will We Be Seeing More of the Same?
April 24 by Sarah Clayton"They all think their babies are beautiful..." This is a classic response when you ask a BPO man or woman why more captive shared service centres don’t sell up. In the last three years a...