Using Simple Tools like Excel and Outlook to Drive Efficiency Across Shared Services

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Monday, February 24, 2014
10:00 PM - 11:00 PM EST
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A recent article on simple working tools by Anil Prem DSouza drew an enthusiastic response from our readers and requests for more information. We asked Anil whether he'd share what he has learned, and he graciously agreed to host a webinar for our members. Details below:

Shared Services provide dynamic and agile support to organizations across the globe, but despite the best intentions, most SSOs finally end up being bureaucratic – and thereby defeat their very purpose.

The key to being a business calatyst is to foster a culture of dynamism, innovation and transformation within the Shared Services team. Although implementing state-of-the-art, slick new tools would be a great way to do this, the high cost and complexity of doing so prevents many organizations from moving ahead. As a result, the operations teams are often left to fend for themselves in dealing with a plethora of operational issues.

Teams that are able to explore and innovate, using day-to-day tools such as Excel, Word, Outlook, etc will save the day for the organizations by delighting end users with their easy to use solutions, while cutting out a huge amount of operating time and defects.

Join this webinar to learn how to:

  • Understand the Shared Services Framework.
  • Get a working understanding of implementing ‘Lean Six Sigma Methods’ in day to day operations of Shared Services.
  • Learn to build simple tools which help in reduction of time and increase in quality of operations in Shared Services.
  • Build a Collaborative Governance Management Console for Operations.


Anil Prem DSouza
Chief Evangelist

Anil Prem DSouza is a columnist for SSON. He has recently taken on a new role as Chief Evangelist at CBENSOL, where is using his visionary and evangelist approach to bring futuristic technology into HR/Business Shared Services, in support of partnering and enabling business operations. Anil was previously with Syngenta, as Head of HR Shared Services – South Asia, where he led HR operations for one of the leading companies in the field of Agro Business globally. He has implemented several Shared Services projects across diverse industries. Anil is a Computer Science Graduate and is an alumnus of Indian Institute of Management, Bangalore (IIMB) which is one of India’s premier business management schools.

Anil started his career with a ‘Short Service Commission’ stint in the Indian Navy as a Lieutenant Commander, and continues to draw his inspiration from some of the disciplines he learned there. He then joined Nokia as Manager – Human Resources before moving to Microland where he headed the Global HR Shared Services and the Business Shared Services Project. Anil’s interest in Shared Services stem from a fusion of working experience from human aspects of HR to precision of military operations achieved through technology from his academic IT background.