Key Elements of a Professional Shared Service Center: Working Tools (that you use every day)

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Studies have shown that more than 70% of IT initiatives fail, especially CRM initiatives. Why do they fail? Is it because they’re not using the right technology? Or is it because they’re not using the right framework? Based on my many years leading Shared Services, I believe it’s neither. I’ve seen organizations using the best of technology and getting advice from the best consultants but still failing to achieve targets that they set out to achieve; and on the other ha...
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