Key Elements of a Professional Shared Service Center: Working Tools (that you use every day)

Anil Prem DSouza
Posted: 12/05/2013

Studies have shown that more than 70% of IT initiatives fail, especially CRM initiatives. Why do they fail? Is it because they’re not using the right technology? Or is it because they’re not using the right framework? Based on my many years leading Shared Services, I believe it’s neither. I’ve seen organizations using the

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Anil Prem DSouza
Posted: 12/05/2013

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