Achieving Innovation in Shared Services & Outsourcing


This FREE webinar was recorded on:
2012-12-05
10:00 AM - 11:00 AM EST

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This NelsonHall webinar investigates the application of "innovation" to shared services and business process outsourcing (BPO) service delivery. Although the word "innovation" is often quoted – how are we defining it? And in the real world, what levels of improvement have been achieved through more active targeting of "innovation"?

In particular, the webinar will discuss:

  • What do organizations understand by innovation – and to what extent is innovation being attained in shared services and business process outsourcing delivery?
  • What are some examples of the benefits that have been achieved through the use of "innovation" frameworks?
  • What are some examples of approaches to innovation frameworks? How do we identify those frameworks, mechanisms and governance procedures that have led to successful innovation?

Join the webinar to find out how you can integrate more innovative processes in your services delivery model. Register now.

If you would like to learn more about NelsonHall's vendor "profiles – a great research tool for any BPO decision you need to make – please see here.