Achieving Innovation in Shared Services & Outsourcing

This FREE webinar was recorded on:
Wednesday, December 05, 2012
10:00 AM - 11:00 AM EST
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Achieving Innovation in Shared Services & Outsourcing

This NelsonHall webinar investigates the application of "innovation" to shared services and business process outsourcing (BPO) service delivery. Although the word "innovation" is often quoted – how are we defining it? And in the real world, what levels of improvement have been achieved through more active targeting of "innovation"?

In particular, the webinar will discuss:

  • What do organizations understand by innovation – and to what extent is innovation being attained in shared services and business process outsourcing delivery?
  • What are some examples of the benefits that have been achieved through the use of "innovation" frameworks?
  • What are some examples of approaches to innovation frameworks? How do we identify those frameworks, mechanisms and governance procedures that have led to successful innovation?

Join the webinar to find out how you can integrate more innovative processes in your services delivery model. Register now.

If you would like to learn more about NelsonHall's vendor "profiles – a great research tool for any BPO decision you need to make – please see here.


John Willmott
Founder & CEO


John is the founder of NelsonHall and has been CEO since its inception in 1998. He has developed the company to its present position as the leading BPO analyst firm globally and remains actively involved in the delivery of client assignments. He has personally covered the BPO market since 1992, leading well in excess of a hundred assessments. 

Widely regarded as a 'BPO guru', John continues to contribute to, and oversee, NelsonHall's BPO research, and is a sought after speaker. He also presents NelsonHall's quarterly 'BPO Index' webcast, monitoring developments in the BPO marketplace worldwide

John holds a MA from Cambridge University and an MBA from Manchester Business School.


Phone: +44 (0)1344 393036

Twitter: John_NH