Leverage Billing to Drive Performance & Add value to your FSSO

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Tuesday, September 28, 2010
02:00 PM - 03:00 PM EDT
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Leverage Billing to Drive Performance & Add value to your FSSO

Historically, companies have viewed billing strictly from an operations perspective -- get invoices and statements out the door as efficiently and cost-effectively as possible. But did you realize there are strategic considerations to the billing function as well - ranging from enhanced customer retention, brand loyalty and cross-selling opportunities along with improved cash flow, dispute management and customer service? From this perspective, it's not just about bills going out; it's also about cash coming in.

The panel will include...

Mark Brousseau, Vice President, IAPP-TAWPI (Moderator)
Tracy Garrett, Shared Services A/R Manager, Oldcastle APG
Rob Hollenbach, Director Shared Services, IDEXX Laboratories
Megan Locke, Credit Supervisor, Chiquita Brands International
Mitch Rose, VP Marketing, Billtrust

Key topics will include:

  • Paper and electronic bill delivery channels
  • Advanced electronic bill delivery channels
  • Key factors to consider when outsourcing invoice and statement delivery
  • Advanced technology for online invoice presentment and payment
  • Operational and strategic benefits of outsourced billing


Mark Brousseau
Vice President

Mark Brousseau is vice president of IAPP-TAWPI, and a noted marketer, analyst, speaker, and writer, with more than 17 years of experience advising leading providers of payments and document automation solutions.   Through his full-service marketing, PR and business development firm, Brousseau has advised many top payments and document automation solutions and services providers.

Tracy Garrett
Shared Services A/R Manager
Oldcastle APG

Tracy Garrett manages A/R cash application and billing for Oldcastle APG.  Oldcastle is the largest building materials manufacturer in North America.  Tracy has designed and implemented the A/R processes for the two year old service center in conjunction with a companywide Lawson ERP implementation.  Tracy has 20 years of experience in accounting and finance and has held key financial positions in leading companies including VWR Scientific Products, IXL, Inc., Hughes Supply and Re Source America.

Rob Hollenbach
Director Shared Services
IDEXX Laboratories

Rob Hollenbach manages Corporate Shared Services (AR, AP, Travel, Credit and Collections, and non-inventory spending) for IDEXX Laboratories.   IDEXX is a worldwide leader in providing diagnostic and information technology based products and services for practicing veterinarians, livestock and poultry diagnostic tests, and products to test for the quality and safety of water and milk.  Rob spent the first 10 years of his career at Ernst and Young in the audit group and previously served as Internal Audit Director for IDEXX for 6 years.

Megan Locke
Credit Supervisor
Chiquita Brands International

Megan Locke is a Credit & Collections Supervisor at Chiquita Brands International.  With annual revenues of approximately $4 billion, Chiquita Brands International, Inc. (NYSE: CQB) is a leading international marketer and distributor of high-quality fresh and value-added food products - from energy-rich bananas and other fruits to nutritious blends of convenient green salads. Mrs. Locke currently manages the portfolio of accounts for the Fresh Express division.

Mitch Rose
VP Marketing

Mitch Rose is responsible for the marketing and research activity at Billtrust, the leading outsourced billing company in North America. He has held senior level marketing positions with Fortune 100 companies including Coke, Mattel and Warner Lambert.  Mr. Rose has spearheaded primary research into the AR process and is a frequent speaker on the topic.  He holds an MBA from Columbia University and studied Economics at Cornell University.