Achieving Innovation in Shared Services & Outsourcing
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This NelsonHall webinar investigates the application of "innovation" to shared services and business process outsourcing (BPO) service delivery. Although the word "innovation" is often quoted – how are we defining it? And in the real world, what levels of improvement have been achieved through more active targeting of "innovation"?
In particular, the webinar will discuss:
- What do organizations understand by innovation – and to what extent is innovation being attained in shared services and business process outsourcing delivery?
- What are some examples of the benefits that have been achieved through the use of "innovation" frameworks?
- What are some examples of approaches to innovation frameworks? How do we identify those frameworks, mechanisms and governance procedures that have led to successful innovation?
Join the webinar to find out how you can integrate more innovative processes in your services delivery model. Register now.
If you would like to learn more about NelsonHall's vendor "profiles – a great research tool for any BPO decision you need to make – please see here.
We respect your privacy, by clicking ‘Watch On-Demand’ you agree to having your details passed onto the sponsors who may promote similar products and services related to your area of interest subject to their privacy policy. You have the right to object. In addition, you will receive our e-newsletter, including information on related online learning opportunities. For further information on how we process and monitor your personal data, and information about your privacy and opt-out rights, click here.
